If you are facing a major change in your life because of an illness or disability we will talk to you and the people who matter to you so that we can understand your long term care needs. Phone us on 0845 345 9133.
This process is called an assessment and is something you are entitled to.
An assessment is a discussion to make sure that we are clear about what you need. It includes finding out:
- What difficulties you have
- What you can do for yourself
- What things you cannot manage at all
- What things you can't manage now, but with some support may be able to do in the future
- Who helps you now
- What you think you need or would like to achieve
- The best way of meeting your needs.
As part of your assessment we may ask other people to talk to you, for example a nurse. This will make sure you are given the right information to make choices about your long term care needs.
At the end of your assessment you will help us to write your support plan. This will list all the things you need and who will help you to do them. We may provide some of this help through Care at Home services, if you are eligible.
We will talk with you to help understand what you want to achieve. As part of your assessment we may ask other people to talk to you, for example a nurse. This will make sure you are given the right information to make choices about your long term care needs.
The assessment will take account of your religious and cultural needs.
After your assessment we will write a care and support plan with you. We will send you a copy of it. Sometimes you may need help that we don't provide, we will give you information about how to get these services for yourself.
The support plan will list what things you will do yourself, what other people will do for you and also what we will support you with.
We will talk to you to help you understand the care and support plan. You do not have to accept what we offer you.
On the rare occasion that you don't agree with the result of your assessment please tell us. You can also appeal against the result of your assessment. For details about how to do this please see the "Fair access to care services" link in the related services section of this page.
We will agree with you the start date of any service arranged as part of your care and support plan and give you the contact details of the person/company responsible for providing your care.
We will give you details of any charges you may have to pay and explain how they have been worked out. You have the right to challenge these charges if you think they are unfair.
We will review your care and support plan regularly to make sure it is still meeting what you want to achieve. You can ask us to review it at any time.
At the review we will agree any changes to the amount of support you will have. We expect this to reduce as you regain your independence and have support from family and friends, but this may not be possible for everyone.
How long does it take?
Someone will come to see you and complete your assessment within a maximum of 28 days. However, it is usually much quicker than that.