Somerset County Council

Help for carers in an emergency


If you care for a family member or friend who has a disability, mental health problem or is an older person, Help in Crisis is available if you need help at short notice.

Help in Crisis is a free service that was set up to meet an identified need for one-off emergency support for carers 'in crisis'. The service is free to carers and can be provided for sessions of up to four or up to eight hours and can usually be provided within one hour of the request being made. This service may be arranged outside the normal assessment process.

You can access this service if you can no longer carry out your caring role because you are:

  • confined to bed at home due to illness or accident

  • admitted to hospital in an emergency

  • in a state of exhaustion and need immediate rest and sleep

  • in an emotional or physical state of distress and immediate relief is vital to your mental and physical wellbeing

  • needed in a family crisis

The service is only available for these situations and is provided by Care at Home providers. It is available between 8.30am and 6pm, Monday to Friday. If you find that you need regular support you should contact us for an assessment. For help outside these hours, contact the Emergency Duty Team on 0300 123 2327.


  • your social worker

  • your carers support worker

  • your local community nursing team (based at your local doctor's surgery), or

  • phone us on 0300 123 2224

If you need continued support this might be available through our Sitting Service. Please contact your social worker, Somerset Partnership team or phone us on 0300 123 2224 to find out how to contact your local carers support worker.


Contact: Customer Contact
Use the 'Contact Adult Social Care' form if you have a quick question for the team 
For a more detailed conversation please phone 0300 123 2224
Opening Hours: Monday 8am to 6pm, Tuesday to Friday 8.30am to 5.30pm, Saturday and Sunday closed.

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