Somerset County Council

Social Care - what we do


This page is a quick guide to what we do. You can follow any of the links in 'related services', which will take you to more detailed information. This includes a list of our information sheets, all of which you can print off and keep.

We have lots of information on this website to give you advice and provide links to external websites so that you can make your own arrangements to continue to do the things you want to do. For example, there are organisations that will tell you how to get equipment to help you in your home, how to get a community meal, or help with domestic and personal care tasks.

You can also find local services and information to help you choose the right care and support on our Somerset Choices website.

Talk to someone
If you can’t find what you need on our website or on Somerset Choices, why not visit your nearest Community Connect event where someone from Social Care will be on hand to discuss your needs. They will first give you advice, suggest things you can do yourself and tell you about local community resources that may be able to help you.

If you have a care need that significantly affects your wellbeing, for example, with your personal care, staying independent and keeping safe, we can ask someone from Social Care to talk to you, and the people who matter to you, to see what you would like to achieve and then explore different ways to help you. This is called a care needs assessment. Please see our Care assessment page for more information.

If you have less than £23,250 in capital and savings and, following a care assessment, you meet the national eligibility criteria, we may be able to contribute towards the cost of your care and support. Please see 'Help with paying for care and support'.

You may have to contribute something as well. We will talk with you about your money to work out what this might be. Please see 'Financial assessment'.

Independent financial advice
We recommend that anyone who is considering care and support, particularly if you are moving into a care home, gets independent financial advice. We can provide a list of organisations that can help you if you need it.

Care and support plan
We will help you write your care and support plan, which will list all the things you want to achieve, how you want to achieve them, and who will help you. It will also show any eligible needs we have agreed to help you pay for. 

Personal Budgets and Direct Payments
We will work out your personal budget based on your eligible needs. You can choose to have this money as a Direct Payment or a Local Authority Managed Budget.
Please see 'Financial assessment' and 'Direct Payments'.

We will regularly review your care and support needs and make changes to your personal budget to reflect your changing needs. This could be less as you improve, or more.

If you are an unpaid carer we can provide advice, information and an assessment if you would like one. We have lots of information for carers on our 'Carers in Somerset' webpage.

Advocacy is when someone independent helps another person to understand what they are being told and to support and make sure their opinions are heard. 

Understanding the care and support system can often be daunting, especially if you have no one to talk things through. Our staff will always try and help you themselves, but by talking with an advocate they may be able to cover and perhaps explain in better ways what some of the complex processes and possibilities are for you. You can find out more on the Somerset Choices website.

Independent advocacy service
If we think you would benefit from the support that an advocate can provide and have no one else available to you who can do this, such as a family member of friend, we will ask an advocate to become involved.

In Somerset our independent advocacy service is provided by Swan Advocacy. 

Swan Advocacy contact details: 
Somerset office
Hi-point, Thomas Street, Taunton, TA2 6HB
Phone 03333 44 7928



Contact: Customer Contact
Use the 'Contact Adult Social Care' form if you have a quick question for the team 
For a more detailed conversation please phone 0300 123 2224
Fax: 01823 321380
Opening Hours: Monday to Friday 8am to 6pm, Saturday and Sunday closed.

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