Somerset County Council

Information requests


You have the right to ask us for recorded information on any subject under the Freedom of Information Act 2000 (FOIA), and the Environmental Information Regulations 2004 (EIR).

If you are unable to find information through our Publication Scheme or our Information responses, you can write to us or fill in our online form to request the information.  

We do not hold some categories of information, such as pet licences or Public Health Funerals as we do not deliver these services. For a list of the most frequent requests where information is not held, please see our information responses page.

You must make your request in writing.  

Under the EIR you can make your request verbally, or in writing, and it is good practice for us to confirm your request in writing to make sure we have understood it properly.

All requests must contain

  • Your name and address for correspondence;
  • What information is required.

There are guides on making a request on the GOV.UK and Information Commissioner’s Office websites.

Request now

Please note that requests for personal information about yourself or someone else must be made under the Data Protection Act 1998 (DPA). You can do this by filling in the Application to see Personal information form. For more information please see our Data Protection Act page.

We normally have 20 working days to tell you in writing 

  • whether or not we hold the information that you have asked for
  • whether it will cost us more than £450 to find and extract the information you have asked for
  • whether we are withholding the information, and which exemption or exception we are relying on

You can send a request using the "Request now" button above. Or, you can write to us by email or letter to


Information Request Team
Somerset County Council 
County Hall 

You will receive an acknowledgement confirming that we have received your request, and providing you with a reference number.  

If we need to, we will contact you to clarify your request.If this happens, the 20 days will run from the receipt of clarification.

You will receive a response within 20 working days.

If you have any questions, or would like an update on your request, please contact the Information Request Team on 01823 359359.

Responses are free of charge, although there may be occasions where we will charge for photocopying and other costs, as per our Fee Charging Policy.

We can refuse to provide information if it would take more than £450 to determine, locate, retrieve, and extract the information you have asked for.  If this happens, we will let you know.

Information that we release to you may be subject to a licence under the Reuse of Public Sector Information Regulations.

Laws and regulation
The Freedom of Information Act 2000 
The Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004
Environmental Information Regulations 2004 
The Reuse of Public Sector Information Regulations 2005

Quality standards
If you are not satisfied with the response you receive,  you can ask for an internal review. If you remain dissatisfied following this review you can appeal to the Information Commissioner, who is responsible for enforcing the Freedom of Information Act and Environmental Information Regulations.

If you wish to access personal information about yourself or someone else then please go to  our page on the Data Protection Act 

Our Publication Scheme
We are required to publish and maintain a 'Publication Scheme' which sets out 

  • what information the Council routinely makes available; 
  • the manner in which this information is made available; and 
  • whether we will charge for providing information. 

The term "publication" refers to documents available in a variety of formats, for example, reports, leaflets, web pages, or databases. 

You can view our Publication Scheme using the link under Related services. 


Contact: Customer Contact
Address: Deane House, Belvedere Road, Taunton, Somerset TA1 1HE
Phone: 0300 123 2224

Opening Hours: Monday to Friday 8am to 6pm, Saturday and Sunday closed.

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