Somerset County Council
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Library self service

 

Somerset Library Service has completed its self-service project and self-service kiosks are now installed in the following 10 libraries:

  • Bridgwater              

  • Minehead                

  • Wellington

  • Burnham                   

  • Taunton                  

  • Wells

  • Chard                        

  • Street                      

  • Yeovil

  • Frome

Self-service facilities are also available in Priorswood, Porlock and Dulverton Libraries.

What is self-service?
Self-service equipment consists of self-service kiosks and security gates, which use Radio Frequency Identification (RFID) technology.

The touch-screen kiosks allow customers to borrow, renew and return books and other items. You can also use a kiosk to pay charges and to see if a reserved item is available. The majority of kiosks accept cash and give change. Chip and PIN credit and debit card options are also available.

Self-service is convenient, quick and easy to use and reduces queues at peak times. It frees up library staff to help with enquiries and to focus on customers who most need staff help.

Self-service technology is also used by our neighbours in the LibrariesWest consortium and many other authorities across the country.

Don't forget your PIN
To use self-service you need your library membership card and PIN (Personal Identification Number) in order to borrow or renew items.

You may already use your PIN to reserve or renew books online. If you don't have a PIN, have forgotten it, or want to change it to something more memorable, you can:

  • Speak to a customer advisor on 0300 123 2224

  • Ask a member of library staff when you are in a library

Once you have set a PIN, you can change it using the "Your Personal Details" section on http://www.librarieswest.org.uk/  .

What are the benefits?
Self-service technology is playing a key part in the modernisation of the Library Service, enabling staff to concentrate on customer service and encouraging more efficient working practices. Self-service also has a have a vital role in helping the service to achieve planned savings.

Contacts

Contact: Libraries Direct
Email: generalenquiries@somerset.gov.uk
Phone: 0300 123 2224

Opening Hours: Monday to Friday 8am to 6pm, Saturday and Sunday closed.

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