Somerset County Council promises to provide services of equal quality that meet your needs and fulfil your rights whatever your disability. By this we can mean; sensory impairments whether sight or hearing, the ways in which you communicate, physical impairments, mental health, learning difficulties, long- term illnesses and any associated barriers that you face.
Somerset County Council promises to provide services of equal quality that meet your needs and fulfil your rights whatever your disability. By this we can mean; sensory impairments whether sight or hearing, the ways in which you communicate, physical impairments, mental health, learning difficulties, long-term illnesses and any associated barriers that you face. Examples of issues which may need to be looked into when providing services are as follows:
do you need information in large print, Braille, on tape, Somerset Total Communication?
will an interpreter be needed?
will an induction loop be needed?
will you need wheelchair access including accessible toilets?
do you need the information in Plain English or support with reading and writing?
do you need transport support?
Also, when receiving a service have you experienced any of the following?
harassment or discrimination as a result of your disability (from staff or other service users)?
have you seen negative images (stereotypes)?
have you heard offensive language (stereotypes)?
If you have experienced any of the things above or feel that you have been unfairly treated in any way as result of your disability, please let us know. You can either ring (01823) 356791 to report an incident of unfair treatment or use the link below to access an online form. More information about reporting an incident is also available on the Unfair Treatment page.
The Disability Discrimination Act (DDA) 1995 gave 10 million Disabled people new rights in employment, education, access to goods and services, the buying and renting of land or property and education. Employers have a legal duty not to discriminate against Disabled people and must make reasonable adjustments to the working environment to enable them to work. Since October 1999 service providers had to make reasonable adjustments for disabled people, such as providing extra help or making changes to the way they provide their services. Since October 2004 service providers have had to make reasonable adjustments to the physical features of their premises to overcome physical barriers to access. Schools, colleges and universities also have to ensure they do not discriminate against Disabled students.
Updates the Disability Discrimination Act 1995, imposing a duty on public authorities to promote disability equality. Setting an 'end date' of 1 January 2020, by which date all rail vehicles will have to be accessible to disabled people, including wheelchair users; extending duties on reasonable adjustments to landlords and others who manage rented premises; covering larger private clubs; covering local disabled councillors; bringing more people with HIV, cancer and Multiple Sclerosis into scope; ending the requirement that mental illness must be "clinically well-recognised".
Access (Information, Facilities, Buildings)
This series of documents (in information and resources) expands on 'Getting Together; Disabled people and Public Meetings'. The documents are designed to be more encompassing, informative and cover a broader range of areas. It has also been updated with reference to the new disability equality duty stemming from the DDA 2005. Many services have contributed to the Guides, including Training and Development, Lifelong Learning and Property Services, the latter having a remit for overseeing and implementing the DDA Access Action Plans for all SCC premises.
How to contact us
Corporate Equalities Team
Somerset County Council,
Phone 01823 356791
Fax 01823 355529