Somerset County Council

Customer hubs


We are developing our Customer Hubs to create welcoming, safe, flexible and modern spaces, fit for the future, reflecting the changing needs of our customers and providing convenient access to a range of services in one place.

Our pilot Hub, Glastonbury Library Hub opened last year. The address is Orchard Court, The Archers Way, Glastonbury (BA6 9JB).

Glastonbury Library Hub opening hours

Monday 9am to 5pm   
Tuesday 9am to 5pm   
Wednesday 9am to 5pm  
Thursday 9am to 5pm  
Friday 9am to 5pm   
Saturday 10am to 4pm

The new hub offers the following services:

To find out more about events going on at the Glastonbury Library Hub visit Orchard Court or check out their Facebook page   

Our hubs have a 'no wrong door' policy, where staff are trained to make sure they can respond to customer enquiries efficiently, and signpost where appropriate. This has also helped us to extend opening hours by providing a self-service approach supported by our customer staff. 

It is estimated that these changes will generate revenue for the Council of £1.5 million over 25 years. 

We carried out a countywide engagement exercise with customers in December 2015. This was called ‘Listening, Learning and Changing - the Future of Hubs and Libraries’ and here are the results. We are using this to inform the way we create and develop hubs across the county. 

We have now approved a business case to create a customer hub in Williton. The Hub at Williton forms part of the new One Public Estate Programme which provides support and funding to local authorities to deliver ambitious, property-focussed programmes and is delivered in collaboration with central government departments and other public sector partners.

Read about our One Public Estate programme and what that means for the county.

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