Somerset County Council

Insurance claims


If you have had an accident that was contributed to by a defect on the road, you may be able to claim reimbursement of your losses if you can prove that we have failed in our duties. Usually, the majority of road-related claims against the County Council are defended successfully.

We have a robust system to demonstrate that we take all reasonable steps to make sure roads are safe. In practice, this means that all inspections and repairs carried out form the basis of the authority's statutory defence against any claim under the Highways Act 1980.

The Highway Safety Inspection Manual describes how we comply with the national standards for road inspections and maintenance. This website tells you about the code of practice Code of Practice - well maintained highways infrastructure 

You can find a copy of the Highway Inspection Manual in the Information and resources section of this page.

How to make a claim  
If you are a Third Party Solicitor and wish to submit a new Employer's Liability (EL), Public Liability (PL) or Road Traffic Accident (RTA) claim against the Council through the Claims Portal, the Council's Portal Code is G00422.

If you are a claimant in person and wish to make a highways claim, please complete the highway claim form below

Highways claim form

Motor insurance claims
If you have been involved in an incident with a Somerset County Council vehicle, please provide the following information to the Council's insurance team using these contact details.

Post: Insurance, County Hall, The Crescent, Taunton, Somerset, TA1 4DY

  • Your full name and address 
  • The vehicle registration 
  • The date of the incident 
  • Where the incident happened 
  • The circumstances of incident 
  • The damage sustained 
  • Your insurance details if necessary

Before making a claim for compensation against the Council. please note the following:

  • Everybody has the right to make a claim, but the Council will only give compensation if it is legally at fault for the incident.
  • If you are insured privately for the damage or injury sustained, such as motor insurance, you may wish to report the claim to your insurers. If you are covered they will settle your loss in full and then pursue recovery against the Council on your behalf, reducing the administrative burden on you.
  • Fraudulent claims will be prosecuted and could result in imprisonment.

Please note that failure to provide sufficient information in your letter or claim form will result in it not being considered a letter of claim and it will be returned to you for more information.

How long does it take? 
When you contact us we will acknowledge receipt of your claim within 7 working days and tell you if we have enough information to investigate it.

We expect to have finished our investigations of your incident within 40 working days and will tell you whether we consider ourselves to be able to successfully defend this matter in the courts or concede.

If there are any delays in our investigation, which will significantly extend the life of the claim, we will make every effort to tell you.


Contact: Insurance Team 
Address: Somerset County Council, County Hall, Taunton, TA1 4DY

Main phone: 0300 123 2224

Claims and service queries: 01823 359865
SMF: 01823 359582
Highway claims: 01823 356270 or 01823 359815 or 01823 359360 or 01823 359865 

Claims involving a Council vehicle: 01823 359360 or 01823 359815 or 01823 356270
Motor fleet: 01823 359862
Service queries: 01823 357042


Opening Hours: Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm, Saturday and Sunday closed

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