Somerset County Council

Report a badly parked vehicle


If you would like to report a vehicle parked in contravention of the restrictions, please telephone our enforcement contractor NSL on 01823 210566 or use the button below.

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Somerset County Council, in partnership with our parking contractor NSL, is responsible for enforcing all on-street parking in Somerset. Civil Enforcement Officers conduct daily patrols on most roads where parking restrictions apply. It is a driver’s responsibility to check their parking place for any restrictions and to ensure any ticket or permit is clearly and correctly displayed.

We enforce on-street parking restrictions to improve road safety for all road users, to improve the flow of traffic, and to make sure emergency vehicles and public transport can travel without obstruction or delay. 

We are also responsible for all on-street parking meters, permits and waivers /dispensations.

In addition we administer Penalty Charge Notices (PCNs) issued in off-street car parks on behalf of the district councils in Mendip, Sedgemoor, Taunton Deane and West Somerset.

Restrictions and Enforcement

We enforce a number of parking restrictions, including: 

  • Vehicles parked on yellow lines or where loading restrictions are in place
  • Vehicles parked without clearly displaying a valid, or the correct permit/voucher/ticket to allow them to do so 
  • Vehicles parked for longer than the purchased time or for longer than permitted
  • Vehicles parked in a suspended bay
  • Vehicles parked in a bus stop
  • Vehicles parked outside of bay markings
  • Vehicles parked across a dropped kerb or driveway (at the homeowner’s request)    

We are not able to take any action against parked vehicles which are causing an obstruction where no parking restriction applies. These vehicles can only be dealt with by the Police who should be contacted via their non-emergency telephone number: 101. 

We are also unable to serve PCNs to vehicles parked on pavements unless there is a relevant parking restriction on the roadside adjacent to them.

Our priority enforcement areas are: 

Town Centres and busy routes: to improve traffic flow and parking facilities for shoppers and to reduce congestion during busy periods. 

Bus routes and bus stops: to enable public transport to run on-time and allow buses to pull up to the pavement to aid passengers with children, limited mobility or heavy shopping. 

Residential areas: to reduce the impact of commuter parking in controlled parking zones, improving safety, vehicle noise and lower exhaust emissions creating a better environment for local residents. 

Disabled parking facilities: to minimise the abuse of the Blue Badge Scheme and ensure parking facilities are available for badge holders. 

We also enforce bus lanes using CCTV technology. 

All income recovered from the enforcement of traffic regulations can only be used to pay for the service and highway related schemes. 

We operate the service in accordance with National Legislation and guidance. 


Contact: Roads and Transport Team
Phone: 0300 123 2224
Opening Hours: Monday to Friday 8am to 6pm, Saturday and Sunday closed.

If there is an urgent problem outside these hours and it is a risk to public safety please phone the police on 101.

If you need to visit a highway area office you can find the address of your local office here.

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