Somerset County Council
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Report a blocked drain on the road

 

As the Highway Authority we operate a planned maintenance programme for cleaning highway surface water drains on all highways maintained by us.

The frequency of planned gully cleansing will depend on location (classification of road) and the relative risk of flooding.  

  • Gullies in flood susceptible areas will be cleaned every year
  • Gullies in rural non-flood susceptible areas (outside a 30 or 40 mph speed limit) will be cleaned every two years
  • Gullies in urban non-flood susceptible areas (within a 30 or 40mph speed limit) will be cleaned every four years 

The planned programme is reviewed and adjusted annually to ensure the programme recognises and responds to the changing nature of risk and flooding on the county highway network.

Where defects or flooding are identified, in between the planned gully cleansing, these will be dealt with on an ad-hoc or reactive basis. 

Report now

How do I use it? 
When you contact us to report a blocked drain please provide the following information:

  • Your name and telephone number, in case we need to contact you 
  • The location of the drain including the road name and area 
  • If it is outside a specific property  

What happens next?
We will come to inspect the site by the end of the next working day, where resources permit. 

What is covered?
The drain cleaning service includes road drains on all highways maintained by us. 

General information

Sewage? 
If a drain is overflowing and the water is very smelly it is probably sewage. This needs to be dealt with by whoever is responsible for the sewer; this may be the owner of the property or Wessex Water if it is a main sewer.

Wessex Water Leakstoppers tel 0800 692 0 692
Wessex Water Emergencies tel 0845 600 4 600

If the sewage surcharge is from a connection to the main sewer or from a cesspit or septic tank, the property owner is responsible and will probably need to contact a plumber or a specialist

Contacts

Contact: Roads and Transport Team
Email: roadsandtransportSD@somerset.gov.uk
Contact no: 0845 345 9155
Opening Hours: Monday to Friday 8am to 6pm, Saturday 9am to 4pm and Sunday closed.

If an incident occurs outside these hours and is deemed a risk to public safety please contact the Police on 101.

If you need to visit an area highways office, please find the contact details below:

West Somerset Area Highways Office
Address:
Mart Road Industrial Estate, Minehead, Somerset, TA24 5BJ
Email: countyroads-westsom@somerset.gov.uk
Contact no: 0845 345 9155
Fax: 01643 700724
Customer Contact opening hours: Monday to Friday 8am to 6pm, Saturday 9am to 4pm, Sunday closed.
West Somerset Area Highways opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed.

Sedgemoor Area Highways Office
Address:
Dunball Industrial Estate, Bridgwater, Somerset, TA6 4TP
Email: countyroads-sedgemoor@somerset.gov.uk
Contact no: 0845 345 9155
Fax: 01278 685283
Customer Contact opening hours: Monday to Friday 8am to 6pm, Saturday 9am to 4pm, Sunday closed.
Sedgemoor Area Highways opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed.


South Somerset Area Highways Office
Address:
Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT
Email: countyroads-southsom@somerset.gov.uk
Contact no: 0845 345 9155
Fax: 01935 845845
Customer Contact opening hours: Monday to Friday 8am to 6pm, Saturday 9am to 4pm, Sunday closed.
South Somerset Area Highways opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed.


Taunton Deane Area Highways Office 
Address:
Burton Place, Taunton, Somerset, TA1 4HE
Email: countyroads-tdeane@somerset.gov.uk
Contact no: 0845 345 9155
Fax: 01823 324563
Customer Contact opening hours: Monday to Friday 8am to 6pm, Saturday 9am to 4pm, Sunday closed.
Taunton Deane Area Highways opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed.

Mendip Area Highway Office
Address: Wells Road, Glastonbury, Somerset BA6 9AS
Email: countyroads-mendip@somerset.gov.uk
Contact no: 0845 345 9155
Fax: 01458 837149
Customer Contact opening hours: Monday to Friday 8am to 6pm, Saturday 9am to 4pm, Sunday closed.
Mendip Area Highways Office opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed

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