We are sorry but our online reporting is not available. We hope to have it back up and running during the summer.
While it is unavailable please email or phone our Contact Centre instead: 0300 123 2224
When you contact us to report a blocked drain please provide the following information:
- Your name and telephone number, in case we need to contact you
- The location of the drain including the road name and area
- If it is outside a specific property
We will come to inspect the site by the end of the next working day, where resources permit.
The drain cleaning service includes road drains on all highways maintained by us.
As the Highway Authority we operate a planned maintenance programme for cleaning highway surface water drains on all highways maintained by us.
The frequency of planned gully cleansing will depend on location (classification of road) and the relative risk of flooding.
- Gullies in flood susceptible areas will be cleaned every year
- Gullies in rural non-flood susceptible areas (outside a 30 or 40 mph speed limit) will be cleaned every two years
- Gullies in urban non-flood susceptible areas (within a 30 or 40mph speed limit) will be cleaned every four years
The planned programme is reviewed and adjusted annually to ensure the programme recognises and responds to the changing nature of risk and flooding on the county highway network.
Where defects or flooding are identified, in between the planned gully cleansing, these will be dealt with on an ad-hoc or reactive basis.
If a drain is overflowing and the water is very smelly it is probably sewage. This needs to be dealt with by whoever is responsible for the sewer; this may be the owner of the property or Wessex Water if it is a main sewer.
Wessex Water Leakstoppers 0800 692 0 692
Wessex Water Emergencies 0845 600 4 600
If the sewage surcharge is from a connection to the main sewer or from a cesspit or septic tank, the property owner is responsible and will probably need to contact a plumber or a specialist