Somerset County Council

Report a pothole or road defect


We are sorry but our online reporting is not available. We hope to have it back up and running during the summer. 

While it is unavailable please email or phone our Contact Centre instead: 0300 123 2224

When contacting us, please provide as much information as possible that will help the inspector locate the pothole:

  • Your name and telephone number, in case we need to contact you 
  • The location of the pothole or road defect including post code, the road name and parish 
  • Is the pothole/defect outside a specific property, for example outside Number 4, or near lamp column number 27 
  • Provide as much information as possible that will help the inspector find the pothole you are reporting  

When you report a pothole or road defect we will inspect it within 3 working days, and programme remedial work where required.

You can find more information about how we find and repair potholes here.

Manhole Covers
Please contact us to report a manhole cover that is broken, collapsing, missing, very low or protruding above road level that might be dangerous to highway users. We will assess the cover and arrange remedial work as appropriate.  

You can find out more on our Report a damaged road gully, manhole or drain cover page.


Contact: Roads and Transport Team
Contact no: 0300 123 2224
Opening Hours: Monday to Friday 8am to 6pm, Saturday 9am to 4pm and Sunday closed.

If an incident occurs outside these hours and is deemed a risk to public safety please contact the Police on 101.

If you need to visit a highway area office you can find the address of your local office here.

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