Somerset County Council
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Report a pothole or road defect

 

A pothole occurs when the surface of the road or footpath has been eroded and a hollow is formed.

We repair potholes and other road defects to ensure safe access for all road users, and to maintain the structure of the road or footway in accordance with our Highway Safety Inspection manual.

To report a pothole or defect on the highway please use the button below.

Report now

About this service
We have the responsibility for the maintenance and repair of the highway. We repair potholes and other defects on the road to ensure safe access for all road users and to maintain the structure of the road in accordance with our Highway Safety Inspection Manual.

The factors to be taken into account include size and depth of the pothole, exact location (carriageway or footway).  In addition, the type of traffic use; speed and volume, road alignment and visibility and the position of the pothole in relation to the road width. 

The worst weather conditions in 30 years have left roads across the country exposed to a condition known as 'freeze-thaw'.  This damages roads in wet and particularly freezing conditions.  Water gathering in cracks in the roads expands when frozen causing the surface to break up, which results in deeper than usual potholes appearing.  Once you have a weakness in the road the damage is compounded and accelerated by traffic.

Potholes (How and Why?)
A pothole is formed as a result of a failure of the top surface of the road or footpath.

When the surface ages it becomes more porous and rainwater penetrates it through cracks.  In wet conditions the pressure created by car tyres passing over the area forces water further down into the road surface weakening it.

In cold and wet weather conditions 'freeze-thaw' occurs.  This causes a faster deterioration of the surfaces, because the water which had filled the cracks freezes and expands, loosening chunks of the surface material.

Once a pothole has formed it will grow in size as traffic continually dislodges and removes weakened and broken pieces of the surface.

How do you repair a pothole?
A pothole repair involves the 'cutting out' of the weakened area to form a rectangular shape.  The hole is then cleaned out and painted with a coat of liquid bitiminous binder.  This acts as an adhesive when the hole is filled with a layer of bitumen road surface material.

How do I use it?
When contacting us, please provide as much information as possible that will help the inspector locate the pothole:

  • Your name and telephone number, in case we need to contact you 
  • The location of the pothole or road defect including the road name and parish 
  • Is the pothole/defect outside a specific property, for example outside Number 4, or near lamp column number 27 
  • Provide as much information as possible that will help the inspector find the pothole you are reporting  

What happens next?
When you report a pothole or road defect we will inspect it within 3 working days, and programme remedial work where required.

General information
In the last year our customers reported 2,916 potholes.  95% of these were attended to in accordance with set criteria within the required timescale.

Manhole Covers
Please contact us to report a manhole cover that is broken, collapsing, missing, very low or protruding above road level that might be dangerous to highway users. We will assess the cover and arrange remedial work as appropriate.  Please see "Related Services" for link to relevant web page.

It is useful to know who the owner of the cover is (for example Telephone, Gas, Water etc.), as it can speed up the process of repair/replacement. If the manhole is owned by a Utility Company we will request that the Utility Company fix the problem within 7 days. Alternatively, you can call the Utility Company directly to report a defect.

Paint marks on the road 
The marks made on the road compliment the record on our systems to help the contractor identify the exact spot when arriving to carry out the work.  The markings used (lines, dots) are dependant on what the person making them thinks will be most helpful, and have no particular meaning.  Any letters sprayed are probably just used as markers (cross-referenced within the description on our system) and will not necessarily have any particular meaning.

The markings only compliment the record on the system, they do not act on their own to request work to be done.  If members of the public add additional marks themselves this will not mean additional work is done, but may cause confusion and delay the work that had already been agreed.

Contacts

Contact: Roads and Transport Team
Email: roadsandtransportSD@somerset.gov.uk
Contact no: 0845 345 9155
Opening Hours: Monday to Friday 8am to 6pm, Saturday 9am to 4pm and Sunday closed.

If an incident occurs outside these hours and is deemed a risk to public safety please contact the Police on 101.


If you need to visit an area highways office, please find the contact details below:

West Somerset Area Highways Office
Address:
Mart Road Industrial Estate, Minehead, Somerset, TA24 5BJ
Email: countyroads-westsom@somerset.gov.uk
Fax: 01643 700724
Opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed.

Sedgemoor Area Highways Office
Address:
Dunball Industrial Estate, Bridgwater, Somerset, TA6 4TP
Email: countyroads-sedgemoor@somerset.gov.uk
Fax: 01278 685283
Opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed.


South Somerset Area Highways Office
Address:
Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT
Email: countyroads-southsom@somerset.gov.uk
Fax: 01935 845845
Opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed.


Taunton Deane Area Highways Office 
Address:
Burton Place, Taunton, Somerset, TA1 4HE
Email: countyroads-tdeane@somerset.gov.uk
Fax: 01823 324563
Opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed.

Mendip Area Highway Office
Address: Wells Road, Glastonbury, Somerset BA6 9AS
Email: countyroads-mendip@somerset.gov.uk
Fax: 01458 837149
Opening hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm, Saturday and Sunday closed

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