Somerset County Council

Report a problem on a pavement or cycle path


We are responsible for maintaining the highway including pavements and footways. Trip hazards on pavements are a key concern at all times, while weeds, standing water and ice are more seasonal.

You can report problems with highway kerbs, cycleways and footways using the button below.

Report now 

When you contact us please give us the following information:

  • Your name and phone number, in case we need to contact you
  • Where the problem is, including the road name and town or village
  • Why you are reporting it  

When you report a defect about a footway or cyclepath we will inspect it within 3 working days. The repair response time will depend on the type of defect you have reported and where it is. Repair will be in accordance with our Somerset Highway Safety Inspection Manual. 

When we decide on priorities for footway maintenance we make sure that opportunities are taken to help social inclusion particularly improving accessibility for older and disabled people and also the use of prams and pushchairs.

This will include the provision of dropped kerbs in suitable locations and textured paving adjacent to crossing points.

General information

We aim to promote walking and cycling as an alternative to using transport by the provision of a safe and convenient network of footways and cycleways.

We aim to provide safe footways and cycleways of satisfactory appearance to encourage increased public use.

Manhole Covers
Please contact us to report a manhole cover that is broken, collapsing, missing, very low or protruding above road level that might be dangerous to highway users. We will assess the cover and arrange remedial work as appropriate.

It is useful to know who the owner of the cover is (for example, phone, gas and water), as it can speed up the process of repair or replacement. If the manhole is owned by a utility company we will request that they fix the problem within 7 days. Or, you can phone the utility company directly to report a defect. 


Contact: Roads and Transport Team
Phone: 0300 123 2224
Opening Hours: Monday to Friday 8am to 6pm, Saturday and Sunday closed.

If there is an urgent problem outside these hours and it is a risk to public safety please phone the police on 101.

If you need to visit a highway area office you can find the address of your local office here.

» Indicates required fields

Feedback form
Was this information helpful? »