We are responsible for maintaining the highway, including pavements and footways. Trip hazards on pavements are a key concern at all times, while weeds, standing water and ice are more seasonal.
You can report problems with highway kerbs, cycleways and footways here.
When you contact us please give us the following information:
- Your name and phone number, in case we need to contact you
- Where the problem is, including the road name and town or village
- Why you are reporting it
When you report a defect about a footway or cyclepath we will inspect it within 3 working days. The repair response time will depend on the type of defect you have reported and where it is. Repair will be in accordance with our Somerset Highway Safety Inspection Manual.
When we decide on priorities for footway maintenance we make sure that opportunities are taken to help social inclusion, particularly improving accessibility for older and disabled people and people using prams and pushchairs.
This will include providing dropped kerbs in suitable locations and textured paving near crossing points.
We aim to promote walking and cycling as an alternative to using transport by providing a safe and convenient network of footways and cycleways of satisfactory appearance to encourage increased public use.
Please contact us to report a manhole cover that is broken, collapsing, missing, very low or protruding above road level that might be dangerous to highway users. We will assess the cover and arrange remedial work as appropriate.
It is useful to know who the owner of the cover is (for example, phone, gas or water), as it can speed up the process of repair or replacement. If the manhole is owned by a utility company we will request that they fix the problem within 7 days. Or, you can phone the utility company directly to report a defect.