Somerset County Council
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Report a problem with street and roadworks

 

You can report a problem with street and roadworks online using the button below.

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When you report a problem, please tell us 

  • Your name and contact number in case we need to get in touch with you
  • The name of the contractor if possible
  • The details of the problem  

We will investigate all reports that we receive. The information you give will assist us to keep the roads and pavements in good repair and minimise disturbance.

We deal with concerns such as:

  • The work has finished but equipment and material remains
  • The work has finished but you are concerned with the workmanship
  • You are unable to pass by the works site adequately by car or on foot
  • Defective utility access and maintenance covers  

Contact the company doing the works if:

  • You were not informed that the works were going to take place
  • You want to know how many days or hours in the day they will be working 

In order to maintain their existing pipes, cables, other apparatus or to install new ones, all Statutory Undertakers (utility and cable companies) and licenced individuals have a legal right to dig in the public highway under the New Road and Street Works Act 1991. In addition to this they have a duty to maintain their apparatus to a reasonable satisfaction which includes access and maintenance covers.

We manage the maintenance of the public highway in Somerset. Before digging up the public highway, companies must inform us of what they intend to do and on what dates they are going to work. The notice that they have to give us before they start work can vary from as little as 2 hours through to 3 months, depending on the type of works they need to carry out.

As part of the management and coordination of works being carried out on the highway, financial penalties may be issued for offences such as:

  1. Failure to maintain adequate signing and guarding to safeguard the general public
  2. Prolonged unnecessary occupation of the highway 

Each year we receive approximately 57,000 notices, detailing 18,000 works, from Statutory Undertakers telling us of their intention to dig up roads. Co-ordinating this can, and often does, prove challenging.

Common reported problems

I have been disturbed with the noise from street or roadworks 
Each works site should provide contact details for the company conducting the works, if this is not available then we should be able to provide contact details.

The work has finished but equipment and material remains 
The company concerned is under a legal obligation to return the highway to a state similar to before works were commenced.  Where material or equipment is left they may face financial penalties.  We can arrange for an inspection and the collection of this equipment or material.

The work has finished but I am concerned with the workmanship
We may visit the site to assess the workmanship against National Specifications and guidelines.  We are bound by these guidelines and specifications.

I was not informed that these works were going to take place
See Related services for scheduled road and streetworks. This is a list of all works that have been notified to us. It is the responsibility of the individual company to notify the general public and you should contact them with any enquiries. 

How many hours in the day will they be working?
We may have directed the company in question as to the hours they may work for the benefit of the traveling public, consideration is given to all aspects where known. The company may be contacted directly for information on their works program outside of that.

I was unable to pass the works site adequately by car or on foot
In general the works site must ensure that provision is made for the general public to pass (for road closures there are different criteria) as specified in national guidance documents. We can arrange for the works to be visited to resolve this.

Laws and regulation
New Roads and Streetworks Act 1991 
Traffic Management Act 2004  
Network Management Duty

Contacts

Contact: Streetworks 
Address: Somerset County Council, County Hall, Taunton, Somerset, TA1 4DY
Email: BSupport-NRSWA@somerset.gov.uk
Phone: 0300 123 2224
Fax: 01823 357551
Customer Contact opening hours: Monday to Friday 8am to 6pm, Saturday and Sunday closed.
Streetworks opening hours: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm, Saturday and Sunday closed.
 

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