We are sorry but our online reporting is not available. We hope to have it back up and running during the summer.
While it is unavailable please email or phone our Contact Centre instead: 0300 123 2224
We are responsible for highway winter service in Somerset, except for the M5, A303 and A36. We have a precautionary salting network, which covers key routes across the county. A map is in the Information and Resources section of this page.
When you contact us please tell us:
what the problem is
the exact location of the problem
your name and address, in case we need to contact you
whether or not the road is usually salted, if you know
What we can do
Undertake precautionary salting (on the pre-salting network) when there is a risk of ice or snow
Clear the routes of snow accumulation in priority order
Keep the public informed, for example, using twitter
What we can't do
- Work on the motorway or trunk roads, as these are the responsibility of Highways England
- Salt or grit all roads
- Keep roads free of ice and snow all the time
Salt/Grit bins - Parish Councils, Town Councils and the Highway Authority agree where salt and grit bins will be sited. They are bought and maintained by the local councils and filled by the Highway Authority. Anyone can use the salt in the bins as long as it is for public areas.
Salt bags - The Highway Authority places them at known trouble spots to help motorists and pedestrians. The salt is provided in environmentally friendly containers.
To report a salt bin or bag which needs refilling, please phone Somerset Direct on 0300 123 2224.
Footways and cycle paths
Footways in shopping areas will be cleared once we have staff available. We don't normally treat footways and cycle paths for ice and snow unless we know there's a problem. If we are told about a problem we will deal with it as soon as we can.
Please remember when routes are treated there is no guarantee they will always be free of ice.