Somerset County Council
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Apply for a concessionary bus pass

 

English National Concessionary Travel Scheme passes are available for Somerset residents who are of pensionable age or eligible on the grounds of disability. 

The bus pass is free, but there may be an administration charge for replacing a valid pass if it has been lost, stolen or damaged. 

Please read our Concessionary bus pass information leaflet before you apply.

Eligibility on grounds of pensionable age
You must be a Somerset resident, having your only or main home in Somerset and be of pensionable age. If you are not sure of the date you become entitled, please use the State Pension age calculator or the Age entitlement ready reckoner 

For more information about eligibility please see our Concessionary bus pass information leaflet. Please read this leaflet before you apply.

Apply for an age entitled bus pass only 

Eligibility on grounds of disability
You must be a Somerset resident and have a disability or be unable to drive for medical reasons to be entitled to a concessionary bus pass. You can apply if you

  • are blind or partially sighted 
  • are profoundly or severely deaf 
  • are without speech 
  • have a disability, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk 
  • do not have arms or have long-term loss of the use of both arms 
  • have a learning disability, or 
  • have applied for a licence to drive under Part III of the Road Traffic Act 1988, but your application was turned down because of section 92 of the Act (physical fitness) but not if it was because of persistent misuse of drugs or alcohol 

For more information about eligibility please see our Concessionary bus pass information leaflet. Please read this leaflet before you apply.

You will need to supply proof of your age and residency. We require two separate documents from the lists below, a recent low gloss colour passport size and style photograph (see Passport Photograph Guidance) and proof of any disability if applicable. 

Examples of proof of residency:

  • Council Tax bill (most recent)
  • Utility bill (no more than 3 months old)
  • Bank statement (no more than 3 months old)
  • TV licence (most recent)
  • Landline phone bill (no more than 3 months old)
  • Valid driving licence 
  • NHS medical card (bearing the applicant's name)

Examples of proof of your age:

  • Passport 
  • Driving licence 
  • NHS Medical card (bearing the applicant's name)
  • Birth certificate (bearing the applicant's name)
  • Pension card or letter

If you are applying because you have a disability, you must send us proof of your disability - which could be one of the following:

  • Department for Work and Pensions Disability Living Allowance award letter, which gives details of your award for mobility and care components 
  • Department for Work and Pensions Personal Independence Payment Statement of Entitlement, which gives details of your points awarded for Mobility Activities Moving Around activity, and Planning and Following Journeys' activity 
  • A letter from Social Care Services on headed paper or and e-mail form social worker
  • A letter from a medical professional on official headed paper that gives details of your disability and how it affects you carrying out normal day-to-day activities 

For more information about eligibility criteria and appropriate proof please see our Concessionary bus pass information leaflet. Please read this leaflet thoroughly before you apply.

Where possible, please send photocopies of your documents as we cannot accept any responsibility for the loss of documents in the post. We will return any original documents to you after we have processed your application, if you request us to do so.

We aim to process your application within 10 working days, if all the details you send us are correct. Your pass will be sent directly to your home address.

Using your bus pass 
The pass needs to be presented to the on-bus electronic card machine. The rules of the scheme make your pass valid from 9.30am to 11pm Monday to Friday, and any time on Saturdays, Sundays and public holidays.

You can use your pass on SLINKY services and Community Transport.

You can only use your pass for journeys that start or finish in England.

Please note: The bus pass is only valid on the Falcon service between Taunton and Bristol 

You cannot use your pass for journeys on:

  • Taunton Park and Ride services - where the pass holder is using the Park and Ride car park. The pass is accepted when boarding without using a car park - for example, between the bus station and Musgrove Park Hospital 
  • Berry's Superfast services 
  • National Express services 
  • Rail services 

London uses the Oyster Card System, so English National Concessionary Travel Passes issued outside London may not read on the Oyster Card machines. Therefore, for free travel in London you must show the driver the pass instead of presenting it to the card machine. 

Your pass is valid until the date printed on it. 

Renewing your bus pass   
If your age-related bus pass is due to expire, it should be reissued automatically to the address that the expiring pass was sent to, unless you have told us that you have changed your address. We are only renewing passes that have been used in the previous 18 months. 

If you hold a disabled entitled pass, we will continue to send you an invitation to renew, to the address that the expiring pass was sent to, unless you have told us that you have changed your address. 

If you have not received your new bus pass, this may be because

  • You have not used your bus pass in the previous 18 months 
  • You have only used your bus pass in London, where passes are not recorded on the Oyster ticket machine 
  • You have not told us that you have changed your address, and your new pass has been sent to your old address

If you have not received your new bus pass, please phone us on 0300 123 2224 so that we can process your renewal for you. 

Please make sure you keep us informed of your current address. There is a £10 charge to replace bus passes sent to incorrect addresses. 

You can update your address details on our Update concessionary bus pass details page. Please also see that page if you have moved to Somerset from another area and want information about how to renew your pass.

Contacts

Contact: Transporting Somerset
Address: PPC302, Somerset County Council, County Hall, Taunton, Somerset, TA1 4DY
Email: transport@somerset.gov.uk
Phone: 0300 123 2224
Opening Hours: Monday to Friday 8am to 6pm, Saturday and Sunday closed.

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