Somerset County Council

Apply for a concessionary bus pass


English National Concessionary Travel Scheme passes are available for Somerset residents who are of pensionable age or eligible on the grounds of disability. The pass allows you to travel free on buses in every area of England, with certain time restrictions.

The bus pass is free, but there may be an administration charge for replacing a valid pass if it has been lost, stolen or damaged. 

Please read our Concessionary bus pass information leaflet before you apply.

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Who is eligible?
People who have their only or main home in Somerset and are of pensionable age, or residents who are disabled or cannot drive for medical reasons are entitled to a concessionary bus pass.

You could be entitled if you live or have your main home in Somerset, and

  • are blind or partially sighted
  • are profoundly or severely deaf
  • are without speech
  • have a disability, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk
  • do not have arms or have long-term loss of the use of both arms
  • have a learning disability, or
  • have applied for a licence to drive under Part III of the Road Traffic Act 1988, but your application was turned down because of section 92 of the Act (physical fitness) but not if it was because of persistent misuse of drugs or alcohol

If you are not sure of the date you will be entitled from, please use the State Pension age calculator or the age entitlement ready reckoner in the Information and Resources section of this page.

For more information about eligibility please see our Concessionary bus pass information leaflet. Please read this leaflet before you apply.

How to apply 
To apply please fill in our application form, or phone us on 0300 123 2224 for a printed copy. You must send it back to us with a recent low gloss colour passport size and style photograph (see passport photograph guidance) and proof of your age and any disability. 

You must send us proof of your home address, which could be one of the following:

  • Council Tax bill
  • Utility bill
  • Electoral registration
  • Bank statement
  • TV licence
  • Landline phone bill
  • Driving licence
  • NHS medical card

You must send us proof of your age, which could be one of the following:

  • Passport
  • Driving licence
  • Medical card
  • Birth certificate
  • Department for Work and Pensions pension book or pink card

If you are applying because you have a disability you must send us proof of your disability, which could be one of the following:

  • Department for Work and Pensions Disability Living Allowance award letter, which gives details of your award for mobility and care components
  • Department for Work and Pensions Personal Independence Payment Statement of Entitlement, which gives details of your points awarded for Mobility Activities Moving Around activity, and Planning and Following Journeys' activity 
  • Department for Work and Pensions Attendance Allowance 
  • Letter from Social Care Services
  • Letter from a medical professional on official headed paper that gives details of your disability and how it affects you carrying out normal day to day activities 

Where possible, please send photocopies of your documents because we cannot accept any responsibility for the loss of documents in the post. We will return any original documents to you after we have processed your application if you ask us to.

We aim to process your application within 10 working days, if all the details you send us are correct. Your pass will be sent directly to your home address.

If you would like to apply for a bus pass online, please register for an account on this website, which will then enable you to apply and upload your information electronically.

Using your bus pass 
You should present your bus pass to the driver of the bus for free travel on local bus services only.

The rules of the scheme make your pass valid from 9.30am to 11pm Monday to Friday and any time on Saturdays, Sundays and public holidays.

You can use your pass on SLINKY services. 

You can use your pass for journeys that start and/or finish in England.

Your cannot use your pass for journeys on:

  • Taunton Park and Ride services - where the pass holder is using the Park and Ride car park. The pass is accepted when boarding without using a car park - for example, between the bus station and Musgrove Park Hospital 
  • Berry's Superfast services
  • National Express services
  • Rail services

London uses the Oyster Card System, so English National Concessionary Travel Passes issued outside London may not read on the Oyster Card machines. Therefore, for free travel in London you must show the driver the pass instead of presenting it to the card machine.

Your pass is valid until the date printed on it. 

Your pass will be renewed automatically if you hold an age-entitled pass. If you hold a disabled-entitled pass, we will send you an invitation to renew. 

Please make sure you keep us informed of your current address. If you don't, you could be charged for a replacement. You can update your address details on our Update concessionary bus pass details page. Please also see that page if you have moved to Somerset from another area and want information about how to renew your pass.


Contact: Transporting Somerset
Address: PPC302, Somerset County Council, County Hall, Taunton, Somerset, TA1 4DY
Phone: 0300 123 2224
Opening Hours: Monday to Friday 8am to 6pm, Saturday and Sunday closed.

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