Somerset County Council

Request a replacement English National Concessionary bus pass


If you need a replacement English National Concessionary Travel Scheme Pass for any reason, there is a £10 admin fee. You should not have to provide a new photo unless the one on your current pass is out of date or your appearance has changed significantly.

Replace now

When we have received your application and payment we will order you a replacement pass which will be sent directly to you within 10 working days. 

Or, you can download and fill in our application form and return it to us with a cheque or postal order made payable to Somerset County Council for £10. (Our address is at the bottom of this page.) 

If you can't download and print the application form, please phone 0300 123 2224 and we will send you a form. 

We do not offer a drop in service, so please don't bring your application to our reception area.

This service is only for if you need a replacement travel pass. If your pass is due to expire it will be re-issued automatically. We will write to customers who hold a disabled related pass. 

Please see our '
Apply for a concessionary bus pass' page for more information about renewals.


Contact: Transporting Somerset
Address: PPC302, Somerset County Council, County Hall, Taunton, Somerset, TA1 4DY
Phone: 0300 123 2224
Opening Hours: Monday 8am to 6pm, Tuesday to Friday 8.30am to 5.30pm, Saturday and Sunday closed.

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