Bullying, Harassment and Discrimination
The aim of this Code of Practice is to provide a way of consistently reporting, recording and monitoring/evaluating all incidents of bullying, harassment and discrimination to enable Somerset County Council to better its practice in investigation and successful resolution of such incidents and to identify areas which need more targeted and proactive action to tackle inequality. This is all necessary to increase our standard of customer care and works alongside our Customer Care Strategy and our Corporate Complaints Procedure.
The purpose of this Code of Practice is to give guidance to all employees, Councillors and Contractors of Somerset County Council on how to respond to incidents of bullying, harassment and discrimination involving service users/customers or members of the public.
It is important that incidences of bullying, harassment or discrimination when they happen are dealt with swiftly and are resolved as quickly as possible. Somerset County Council has set itself some challenging timescales in the management of complaints of this nature.
Bullying, Harassment and Discrimination Policy
This guidance contains information on who to contact and the procedures to follow when dealing with a case of harassment.
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