Trading Standards in Devon, Plymouth, Somerset and Torbay are a joint service.
All information about trading standards and animal health and welfare is on the Heart of the South West Trading Standards website – www.devonsomersettradingstandards.gov.uk Their website includes guidance and advice on a wide range of consumer, business and agriculture matters.
All Somerset residents and businesses can use this service, as well as anyone who has bought goods or used services during a visit to Somerset.
If you want advice about your consumer rights or to complain about a trader, please visit the Citizen’s Advice website. They are funded by the Government to provide detailed, practical advice to consumers. They pass on details of complaints to local Trading Standards services where criminal offences may have been committed or follow up action may be needed.
If you receive suspicious calls claiming to come from Somerset County Council, Taunton Deane Borough Council, Citizens Advice Bureau or Consumer helpline you can contact Action Fraud on 0300 123 2040.
Citizens Advice Consumer Service
Phone: 0808 223 1133
Opening hours: Monday to Friday 9am to 5pm, Saturday and Sunday closed