What a business should do when a suspected or confirmed case of COVID-19 is reported
The Somerset COVID-19 Local Engagement Board has devised a Local Outbreak Management Plan for Coronavirus (Covid-19) detailing actions to take in the event of an outbreak. It’s important you act quickly as it is your responsibility to keep others safe.
What should I do with two or more suspected or confirmed cases?
- Ensure they are at home and self-isolating
- Phone Public Health England (PHE) immediately to get advice on 0300 303 8162
- PHE will carry out a risk assessment with you and advise on the next steps
- Businesses should not close unless advised to do so by PHE following the risk assessment
- Do not send staff for testing unless they start to show symptoms
- Close contacts (as determined by PHE) need to self-isolate for 14 days, regardless of any test result
Below are downloadable flyers and posters with detailed guidance to help you, your employees and customers know what to do when suspected or confirmed cases of COVID-19 are reported. Please download these documents and keep them handy.
COVID-19 Business flyer – contains a checklist of actions for businesses
COVID-19 Accommodation Provider flyer – is specifically for tourist or accommodation providers – please add in your postcode
COVID-19 Visitor poster – to display in public settings (reception, kitchen, toilets and bedrooms) for visitors staying in your accommodation to see. Please add in your contact phone number so visitors can call you if they suspect they have COVID-19.
GOV.UK Staying COVID-secure notice – Notice to display to show you have made your workplace COVID-secure.
COVID-19 Secure at Work guidelines
Workplaces should follow the new “COVID-19 Secure” guidelines to help ensure they are as safe as possible and the risk of infection is as low as possible. These 14 guides cover a range of different types of work. You may need to use more than one of these guides in your workplace as you think through what you need to do to keep people safe.
You can find all the guidance for each type of work below:
- Close contact services – Guidance for people who provide close contact services, including hairdressers, barbers, beauticians, tattooists, sports and massage therapists, dress fitters, tailors and fashion designers
- Construction and other outdoor work – Guidance for people who work in or run outdoor working environments.
- Factories, plants and warehouses – Guidance for people who work in or run factories, plants and warehouses.
- Heritage locations – Guidance for people who work or volunteer in heritage locations.
- Hotels and other guest accommodation – Guidance for people who work in or run hotels and other guest accommodation
- Labs and research facilities – Guidance for people who work in or run indoor labs and research facilities and similar environments.
- Offices and contact centres – Guidance for people who work in or run offices, contact centres and similar indoor environments.
- Other people’s homes – Guidance for people working in, visiting or delivering to other people’s homes as well as their employers.
- Performing arts – Guidance for people who work in performing arts, including arts organisations, venue operators and participants.
- Providers of grassroots sport and gym/leisure facilities – Guidance for people who work in grassroots sport and gym/leisure facilities
- Restaurants, pubs, bars and takeaway services – Guidance for keeping workers and customers safe in restaurants, pubs, bars and takeaway services.
- Shops and branches – Guidance for people who work in or run shops, branches, stores or similar environments.
- The visitor economy – Guidance for people who work in hotels and guest accommodation, indoor and outdoor attractions, and business events and consumer shows.
- Vehicles – Guidance for people who work in or from vehicles, including couriers, mobile workers, lorry drivers, on-site transit and work vehicles, field forces and similar.
- Food businesses – Advice for food businesses in response to the coronavirus (COVID-19) outbreak in the UK.
Anyone with symptoms
It remains the case that anyone who has symptoms of Coronavirus (COVID-19), however mild, or is in a household where someone has symptoms, should not leave their house to go to work for 7 days from when the symptoms started. If you live with others and you are the first to have symptoms of Coronavirus, then all other household members who remain well must not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.
Workplace Covid testing for Businesses
The deadline for registering to order free rapid lateral flow tests was 12 April 2021.
If you have already registered you can order free rapid lateral flow tests until 30 June 2021 to use in your workplace or for your employees to collect and take home.
If you have not registered you cannot order free tests. You can choose to:
- pay an approved provider to provide tests or run a test site for you
- ask your employees to check if they can get a rapid lateral flow test to do at home or at a test site on NHS.UK
NHS Test and Trace in the Workplace
You can find information on what to do if you or someone you employ is contacted by NHS Test and Trace, including self-isolation, sick pay and financial support on GOV.UK.
NHS Test and Trace venues
The Government has updated its guidance on venues that must have test and trace system in place for customers and staff at their premises once they are allowed to open again. They have added cinemas, concert venues and theatres to the list of venues that must have a system in place and confirmed that indoor sports and leisure centres includes gyms. You can find out more on GOV.UK
Travelling to work
When travelling everybody (including critical workers) should avoid public transport wherever possible. If they can, people should instead choose to cycle, walk or drive.
People should aim to wear homemade cloth face-covering, (not surgical masks which should only be worn by healthcare professionals and those required to wear them) in enclosed spaces where social distancing is not always possible, for example on public transport or in some shops to reduce the risk of transmission in some circumstances.
Staying safe outside
The government have put together a set of how to stop the spread of Coronavirus guidelines to ensure that time spent outside your home is as safe as possible including on your way to work, at work and going home.
We Offer Testing to our Staff (WOTTOS): endorsement scheme
You can find guidance about a simple and free voluntary promotional scheme for firms who are participating in the government’s free coronavirus (COVID-19) workplace testing programme on GOV.UK.
The ‘We Offer Testing to our Staff’ (WOTTOS) endorsement scheme, showcases those organisations that offer regular testing for their employees through displaying an easily recognisable and NHS Test and Trace branded physical and/or virtual sticker.
Register to order coronavirus tests for your employees – Use this service to get the forms you need to order coronavirus (COVID-19) rapid lateral flow tests for your employees.
Coronavirus (COVID-19): testing guidance for employers – Guidance for employers and third-party healthcare providers on the regulations and legal obligations of running testing programmes.
Closing certain businesses and venues – This guidance sets out restrictions on certain businesses and venues in England under the different local COVID alert levels.
Reopening businesses and venues in England – This guidance details the steps to reopen certain businesses and venues in England (from 8 March 2021).
If you need to self-isolate or cannot attend work due to coronavirus – Guidance for employers and workers on work absences due to coronavirus (COVID-19).
Maintaining records of staff, customers and visitors to support NHS Test and Trace – Designated venues in certain sectors must have a system in place to request and record contact details of their customers, visitors and staff to help break the chains of transmission of coronavirus.