What a business should do when a suspected or confirmed case of COVID-19 is reported
The Somerset COVID-19 Local Engagement Board has developed a Local Outbreak Management Plan for Coronavirus (Covid-19) detailing actions to take in the event of an outbreak. It’s important you act quickly as it is your responsibility to keep others safe.
What should I do with two or more suspected or confirmed cases?
- Make sure they are at home and self-isolating and book a PCR test as soon as possible.
- Phone Public Health England (PHE) immediately to get advice on 0300 303 8162
- PHE will carry out a risk assessment with you and advise on the next steps.
- Businesses should not close unless advised to do so by PHE following the risk assessment.
- Any close contacts of a positive case do not need to self-isolate if they are under the age of 18 or have received both doses of the Covid-19 vaccine. However, they should book a PCR test as soon as possible. If symptomatic they must self isolate until receiving a negative test result.
- Close contacts that are over the age of 18 or have not yet received both doses of the Covid-19 vaccine should still self isolate for the full 10 days.
A close contact is defined as:
a) having face-to-face contact with someone at a distance of less than 1 metre.
b) spending more than 15 minutes within 2 metres of an individual.
c) travelling in a car or other small vehicle with an individual or in close proximity to an individual on an aeroplane.
Below are flyers and posters with detailed guidance to help you, your employees and customers know what to do when suspected or confirmed cases of COVID-19 are reported. Please download these documents and keep them handy.
COVID-19 Business flyer – contains a checklist of actions for businesses
COVID-19 Accommodation Provider flyer – is specifically for tourist or accommodation providers – please add in your postcode
COVID-19 Visitor poster – to display in public settings (reception, kitchen, toilets and bedrooms) for visitors staying in your accommodation to see. Please add in your contact phone number so visitors can call you if they suspect they have COVID-19.
GOV.UK Staying COVID-secure notice – Notice to display to show you have made your workplace COVID-secure.
COVID-19 Secure at Work guidelines
Workplaces should follow the new “COVID-19 Secure” guidelines to help ensure they are as safe as possible and the risk of infection is as low as possible. These 14 guides cover a range of different types of work. You may need to use more than one of these guides in your workplace as you think through what you need to do to keep people safe.
You can find all the guidance for each type of work below:
- Close contact services – Guidance for people who provide close contact services, including hairdressers, barbers, beauticians, tattooists, sports and massage therapists, dress fitters, tailors and fashion designers
- Construction and other outdoor work – Guidance for people who work in or run outdoor working environments.
- Factories, plants and warehouses – Guidance for people who work in or run factories, plants and warehouses.
- Heritage locations – Guidance for people who work or volunteer in heritage locations.
- Hotels and other guest accommodation – Guidance for people who work in or run hotels and other guest accommodation
- Labs and research facilities – Guidance for people who work in or run indoor labs and research facilities and similar environments.
- Offices and contact centres – Guidance for people who work in or run offices, contact centres and similar indoor environments.
- Other people’s homes – Guidance for people working in, visiting or delivering to other people’s homes as well as their employers.
- Performing arts – Guidance for people who work in performing arts, including arts organisations, venue operators and participants.
- Providers of grassroots sport and gym/leisure facilities – Guidance for people who work in grassroots sport and gym/leisure facilities
- Restaurants, pubs, bars and takeaway services – Guidance for keeping workers and customers safe in restaurants, pubs, bars and takeaway services.
- Shops and branches – Guidance for people who work in or run shops, branches, stores or similar environments.
- The visitor economy – Guidance for people who work in hotels and guest accommodation, indoor and outdoor attractions, and business events and consumer shows.
- Vehicles – Guidance for people who work in or from vehicles, including couriers, mobile workers, lorry drivers, on-site transit and work vehicles, field forces and similar.
- Food businesses – Advice for food businesses in response to the coronavirus (COVID-19) outbreak in the UK.
Carrying out mandatory COVID-19 status checks at your venue or event
Guidance for organisations setting out which venues and events must use the NHS COVID Pass, or equivalent proof of vaccination or testing, as a condition of entry, and how to operate the scheme. Find out more here
Prove your coronavirus (COVID-19) status to work at venues or events operating COVID-19 status checks – Guidance on proving your coronavirus (COVID-19) status if you work at venues or events, and where this is advised.
NHS Test and Trace in the Workplace
You can find information on what to do if you or someone you employ is contacted by NHS Test and Trace, including self-isolation, sick pay and financial support on GOV.UK.
NHS Test and Trace venues
The Government has updated its guidance on venues that must have test and trace system in place for customers and staff at their premises once they are allowed to open again. They have added cinemas, concert venues and theatres to the list of venues that must have a system in place and confirmed that indoor sports and leisure centres includes gyms. You can find out more on GOV.UK
Travelling to work
When travelling everybody (including critical workers) should avoid public transport wherever possible. If they can, people should instead choose to cycle, walk or drive.
People should wear homemade cloth face-covering, (not surgical masks which should only be worn by healthcare professionals and those required to wear them) in enclosed spaces where social distancing is not always possible, for example on public transport or in shops to reduce the risk of transmission.
Staying safe outside
The government have put together a set of how to stay safe and stop the spread guidelines to ensure that time spent outside your home is as safe as possible including on your way to work, at work and going home.
We Offer Testing to our Staff (WOTTOS): endorsement scheme
You can find guidance about a simple and free voluntary promotional scheme for firms who are participating in the government’s free coronavirus (COVID-19) workplace testing programme on GOV.UK.
The ‘We Offer Testing to our Staff’ (WOTTOS) endorsement scheme, showcases those organisations that offer regular testing for their employees through displaying an easily recognisable and NHS Test and Trace branded physical and/or virtual sticker.
Coronavirus (COVID-19): testing guidance for employers – Guidance for employers and third-party healthcare providers on the regulations and legal obligations of running testing programmes.
Closing certain businesses and venues – This guidance sets out restrictions on certain businesses and venues in England under the different local COVID alert levels.
Reopening businesses and venues in England – This guidance details the steps to reopen certain businesses and venues in England (from 8 March 2021).
Rules that have been relaxed to help businesses during the coronavirus (COVID-19) pandemic – A list of the rules that have been temporarily relaxed to make it easier for businesses to continue working through the disruption caused by COVID-19.
NHS Test and Trace in the workplace – What to do if you or someone you employ is required to self-isolate. This includes being contacted by NHS Test and Trace, self-isolation rules and financial support.
Maintaining records of staff, customers and visitors to support NHS Test and Trace – Designated venues in certain sectors must have a system in place to request and record contact details of their customers, visitors and staff to help break the chains of transmission of coronavirus.