What a business should do when a suspected or confirmed case of COVID-19 is reported
The Somerset COVID-19 Local Engagement Board has devised a Local Outbreak Management Plan for Coronavirus (Covid-19) detailing actions to take in the event of an outbreak. It’s important you act quickly as it is your responsibility to keep others safe.
What should I do with two or more suspected or confirmed cases?
- Ensure they are at home and self-isolating
- Phone Public Health England (PHE) immediately to get advice on 0300 303 8162
- PHE will carry out a risk assessment with you and advise on the next steps
- Businesses should not close unless advised to do so by PHE following the risk assessment
- Do not send staff for testing unless they start to show symptoms
- Close contacts (as determined by PHE) need to self-isolate for 14 days, regardless of any test result
Below are downloadable flyers and posters with detailed guidance to help you, your employees and customers know what to do when suspected or confirmed cases of COVID-19 are reported. Please download these documents and keep them handy.
COVID-19 Business flyer – contains a checklist of actions for businesses
COVID-19 Accommodation Provider flyer – is specifically for tourist or accommodation providers – please add in your postcode
COVID-19 Visitor poster – to display in public settings (reception, kitchen, toilets and bedrooms) for visitors staying in your accommodation to see. Please add in your contact phone number so visitors can call you if they suspect they have COVID-19.
GOV.UK – Reporting outbreaks of coronavirus (COVID-19) – Guidance for businesses and organisations on how to recognise, contain and report incidents of coronavirus (COVID-19).
COVID-19 Secure at Work guidelines
Workplaces should follow the new “COVID-19 Secure” guidelines to help ensure they are as safe as possible and the risk of infection is as low as possible. These 14 guides cover a range of different types of work. You may need to use more than one of these guides in your workplace as you think through what you need to do to keep people safe.
You can find all the guidance for each type of work below:
- Close contact services – Guidance for people who provide close contact services, including hairdressers, barbers, beauticians, tattooists, sports and massage therapists, dress fitters, tailors and fashion designers
- Construction and other outdoor work – Guidance for people who work in or run outdoor working environments.
- Factories, plants and warehouses – Guidance for people who work in or run factories, plants and warehouses.
- Heritage locations – Guidance for people who work or volunteer in heritage locations.
- Hotels and other guest accommodation – Guidance for people who work in or run hotels and other guest accommodation
- Labs and research facilities – Guidance for people who work in or run indoor labs and research facilities and similar environments.
- Offices and contact centres – Guidance for people who work in or run offices, contact centres and similar indoor environments.
- Other people’s homes – Guidance for people working in, visiting or delivering to other people’s homes as well as their employers.
- Performing arts – Guidance for people who work in performing arts, including arts organisations, venue operators and participants.
- Providers of grassroots sport and gym/leisure facilities – Guidance for people who work in grassroots sport and gym/leisure facilities
- Restaurants, pubs, bars and takeaway services – Guidance for keeping workers and customers safe in restaurants, pubs, bars and takeaway services.
- Shops and branches – Guidance for people who work in or run shops, branches, stores or similar environments.
- The visitor economy – Guidance for people who work in hotels and guest accommodation, indoor and outdoor attractions, and business events and consumer shows.
- Vehicles – Guidance for people who work in or from vehicles, including couriers, mobile workers, lorry drivers, on-site transit and work vehicles, field forces and similar.
Anyone with symptoms
It remains the case that anyone who has symptoms of Coronavirus (COVID-19), however mild, or is in a household where someone has symptoms, should not leave their house to go to work for 7 days from when the symptoms started. If you live with others and you are the first to have symptoms of Coronavirus, then all other household members who remain well must not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.
Workplace Covid testing for Businesses with 50 employees or more
Businesses with 50 employees or more are now able to access lateral flow tests, which can produce results in less than 30 minutes. You can register for the rapid testing programme here.
Book a local Covid-19 test (for businesses with less than 50 employees)
If you have symptoms and need a test, you will need to book this prior to arriving. Please do not just turn up as you will be turned away. You can book a test online or by phoning 119.
You can find more information on our Coronavirus – getting tested page
NHS Test and Trace venues
The Government has updated its guidance on venues that must have test and trace system in place for customers and staff at their premises once they are allowed to open again. They have added cinemas, concert venues and theatres to the list of venues that must have a system in place and confirmed that indoor sports and leisure centres includes gyms. You can find out more on GOV.UK
Travelling to work
When travelling everybody (including critical workers) should avoid public transport wherever possible. If they can, people should instead choose to cycle, walk or drive.
People should aim to wear homemade cloth face-covering, (not surgical masks which should only be worn by healthcare professionals and those required to wear them) in enclosed spaces where social distancing is not always possible, for example on public transport or in some shops to reduce the risk of transmission in some circumstances.
Staying safe outside
The government have put together a set of Staying safe outside your home guidelines to ensure that time spent outside your home is as safe as possible including on your way to work, at work and going home.
Register to order coronavirus tests for your employees – Use this service to get the forms you need to order coronavirus (COVID-19) rapid lateral flow tests for your employees.
Coronavirus (COVID-19): testing guidance for employers – Guidance for employers and third-party healthcare providers on the regulations and legal obligations of running testing programmes.
Closing certain businesses and venues – This guidance sets out restrictions on certain businesses and venues in England under the different local COVID alert levels.
Reopening businesses and venues in England – This guidance details the steps to reopen certain businesses and venues in England (from 8 March 2021).
If you need to self-isolate or cannot attend work due to coronavirus – Guidance for employers and workers on work absences due to coronavirus (COVID-19).