Service information
Blue Badge – There may be some delay in processing applications.
Bus services – Many bus routes are now being operated to revised timetables, which more accurately reflect current demand. Please check bus operator websites or phone them for the latest up to date information or call us on 0300 123 2224 for advice on current bus timetables for services in Somerset.
Children With Disabilities – Most services are continuing as normal. Some short breaks have been cancelled.
Complaints and compliments, Freedom of Information requests and enquiries about information we hold about you – there are changes to the way these are processed
Concessionary bus passes – Delays to the normal 10 day application processing. From 1 September we are re-introducing the 9.30am scheme start time, so that there is sufficient capacity on the network for the return of school and college students. Bus operators have been notified of this change, and bus passes will not be accepted on ticket machines before 9.30am unless travelling on an exempted route.
County Ticket – We have taken the difficult decision to suspend the 2020/21 County Ticket scheme due to the on-going impact of the COVID-19 pandemic. As a result of potential social distancing measures and possible changes to the level of college attendance required from September 2020, an annual pre-paid ticket is not the most viable option. You can find out more on the Over 16 transport page
Early Years Providers – You can find the latest information on our Coronavirus – updates for early years page
Free school meals – You can find guidance on free school meals during the Coronavirus outbreak here
Health Visiting Service – We are offering home appointments where possible, and appointments at our bases. We are also offering telephone support and are running some virtual groups. If you require advice and support please contact our Health Visiting under-fives Parent Service text line on 07480 635514
Jobs and careers – Recruitment activity continuing as normal, however all interviews will be taking place virtually.
Libraries – We are carefully planning the gradual re-opening of buildings to ensure that both staff and customers are kept as safe as possible whilst Coronavirus related safety measures are in place. You can find out more here.
Parking – On-street parking patrols have resumed following the easing of coronavirus restrictions. With more pupils returning to schools and some businesses starting to reopen, Somerset County Council’s civil enforcement officers have returned to help keep roads clear and traffic moving. Read more here
Reception closures – All County Council Receptions are now closed until further notice to ensure the wellbeing of the public and our employees. You can find support information and advice on our website or for anything urgent, please phone 0300 123 2224.
Registration services – You can find the latest information on how registration services are affected by following the links below.
- Register a birth
- Register a death
- Citizenship ceremonies
- Copies of certificates
- Somerset Wedding Service
Rights of way – The public rights of way network remains open. We ask that all members of the public follow government guidance when using rights of way and the requirements for social distancing. You can find out more about the service on our Public Rights of Way page.
School Notifications – Closures and Partial Closures – Find details of schools that have let us know about closures or limited opening.
School admissions – Delays to progressing and hearing appeals.
School Transport – You can find school transport guidance for September 2020 here and Special Educational Needs and Disabilities (SEND) transport guidance for September 2020 can be found here
Slinky Services – All Slinky services are currently operating but please be aware that they may be operating a reduced service. We advise Slinky users to contact the operator in their area to check on services. You can find out more on Travel Somerset.
Smokefreelife Somerset – Currently not running any support groups or home visits, however are continuing to support people to stop smoking by phone. Alternative arrangements have been made for people to receive their stop smoking medication.
Somerset Waste Partnership – You can find the latest information on service disruption and personal waste disposal on our Coronavirus – Advice and service updates page. Follow us @Somersetwaste on Facebook and Twitter.
- The Museum of Somerset – open from 12 August
- Somerset Rural Life Museum – open from 12 August
- Somerset Heritage Centre open for research visits from 4 August
More information and guidance on visiting museums and heritage centres here.
Volunteering – Somerset County Council is currently suspending volunteer recruitment for it’s usual roles, and we are focussing instead on supporting those affected by Coronavirus
Zing Somerset – All events and programmes cancelled. Zing social media pages will be used to share ideas on how to stay active and healthy.
If you can’t find the help you need, or your need is more urgent, please phone the
Somerset Coronavirus Helpline