Service information
Blue Badge – There may be some delay in processing applications.
Bus services – Many bus routes are being operated to revised timetables, which more accurately reflect current demand. Please check bus operator websites or phone them for the latest up to date information or phone us on 0300 123 2224 for advice on current bus timetables for services in Somerset. You can find help with getting to vaccination appointments here
Children With Disabilities – Most services are continuing as normal. Some short breaks have been cancelled.
Concessionary bus passes – There may be delays to the normal 10 day application processing. From 1 February 2021 concessionary bus pass rules have been suspended so that bus passes can be used on all public services before 9.30am. You can find help with getting to vaccination appointments here
County Ticket – We have taken the difficult decision to suspend the 2020/21 County Ticket scheme due to the on-going impact of the COVID-19 pandemic. You can find out more on the Over 16 transport page
Early Years Providers – You can find the latest information on our Coronavirus – updates for early years page
Free school meals – Because of the current situation with Coronavirus, we recommend all applications are now sent electronically.
Health Visiting Service – Now that restrictions are easing we will be increasing the number of home appointments we can offer. We will continue to offer appointments at our bases, and clinics will remain as appointments only. We are also offering postnatal groups.
If you require advice and support please contact our Health Visiting under-fives Parent Service text line on 07480 635514
Jobs and careers – Recruitment activity continuing as normal, however all interviews will be taking place virtually.
Libraries – You can find the latest updates on library services during COVID-19 here
Reception closures – All County Council Receptions are now closed until further notice to ensure the wellbeing of the public and our employees. You can find support information and advice on our website or for anything urgent, please phone 0300 123 2224.
Registration services – You can find the latest information on how registration services are affected by using the links below.
Rights of way – The public rights of way network remains open. We ask that all members of the public follow government guidance when using rights of way and the requirements for social distancing.
School Nursing – Now that restrictions are easing we will be available to offer support to young people, parents and carers, and schools by phone , email and booked face to face appointments in bases or at home. We will be offering clinics in senior schools. If you are a parent of a school age child and require advice and support please contact our School Nurse text line Parent Service on 07480 635515. If you are a young person aged 11-19 years old please text the School Nurse Young People’s Service on 07480 63551
School Notifications – Closures and Partial Closures – Find details of schools that have let us know about closures or limited opening.
School admissions – Delays to progressing and hearing appeals.
School Transport – You can find COVID-19 school transport guidance here and COVID-19 Special Educational Needs and Disabilities (SEND) transport guidance here
Slinky Services – All Slinky services are currently operating. Please be aware that they may be operating a reduced service. Contact service operators directly with any queries.
Smokefreelife Somerset – Currently not running any support groups or home visits, however are continuing to support people to stop smoking by phone. Alternative arrangements have been made for people to receive their stop smoking medication.
Somerset Waste Partnership (SWP) – You can find the latest information on service disruption on their Coronavirus – Advice and service updates page. Follow SWP @Somersetwaste on Facebook and Twitter.
South West Heritage Trust – See their website www.swheritage.org.uk for latest news about reopening our museums and heritage centres
Zing Somerset – All events and programmes cancelled. Zing have online community support and have created lots of online resources during COVID-19. They aim to get back into communities as soon as possible following government guidelines. Check their website and social media for updates.
If you can’t find the help you need, or your need is more urgent, please phone the
Somerset Coronavirus Helpline