Service Support

• You will be based in Taunton, County Hall, for at least 3 days per week or as required by the service.
• Flexibility to complete hours in and around Students attendance to County Hall and Teams meetings allowing for home working opportunities.
• 30 days annual leave 
• Training is available and encouraged, via specific courses for CPD or utilising management training opportunities
•  Oversee and support the business support team, managing ICT equipment across multiple sites and leading office moves and closures.
• Liaise with third-party suppliers for product roadmaps, repairs, support, maintenance, and ensure obsolete equipment is reused or disposed of appropriately.
•  Manage ICT hardware warranties and coordinate opportunities for apprentices, T-placements, work experience for students, and care leavers.
• Assist with Freedom of Information requests and monitor mandatory training and compliance across the ICT service, working with HR&OD and ICT Team Leaders.
• Deputise for the Contracts and Business Support Manager on the corporate Health & Safety Board and understand purchase ordering rules and processes within D365
• Work within a dynamic local authority environment, with flexible working arrangements, occasional travel, and a commitment to equality, diversity, and health & safety.

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

•  Oversee and support the business support team, ensuring efficient management of ICT equipment across multiple sites.
•  Coordinate office moves and closures, making sure all ICT kit is utilised appropriately, and obsolete equipment is reused or disposed of correctly.
• Liaise with third-party suppliers for hardware warranties, repairs, support, and maintenance, and manage relationships for product roadmaps and contracts.
•  Lead and organise opportunities for apprentices, T-placements, work experience for students, and care leavers within the ICT service.
• Monitor mandatory training and compliance, assist with Freedom of Information requests, and deputise for the Contracts and Business Support Manager on the corporate Health & Safety Board.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Experience managing and coordinating ICT equipment across multiple sites, including office moves and closures.
• Proven ability to liaise with third-party suppliers for repairs, support, maintenance, product roadmaps and contract renewals and performance.
• Strong organisational and communication skills, with the ability to manage multiple tasks and priorities effectively.
•  Proficiency in using ICT management software and tools and understanding purchase ordering processes within D365.
• Demonstrated experience supporting apprenticeships, work placements, and compliance with training and health & safety standards.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

For an informal chat about the role, you can contact, Paul Arscott, 01823 355160, paul.arscott@somerset.gov.uk

Interviews will take place between 25 - 28 November 2025

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.