If you can’t find the help you need on our website, or your need is more urgent, please phone the Somerset Coronavirus Helpline on: 0300 790 6275
The helpline is available from 8am to 6pm every day, including weekends.
If you are deaf, hard of hearing or speech-impaired you can contact us using SMS text: 07781 482858
Latest government guidance
Everyone in England, including those who are clinically extremely vulnerable, is required to follow the new national restrictions from 5 November.
If you are clinically extremely vulnerable, you will previously have received a letter from the NHS or from your GP telling you this. You may have been advised to shield in the past. The government advice on shielding has now changed and they have published new guidance for everyone who has been identified as clinically extremely vulnerable. The guidance provides extra information to help you protect yourself from the virus.
The guidance applies to clinically extremely vulnerable individuals only. Others living in a household with someone who is clinically extremely vulnerable are not advised to follow this guidance.
You can find the full guidance here.
Government advice letter
If you or your child has been identified as clinically extremely vulnerable, you will receive a letter from the government addressed personally to you. The letter contains important advice on how to protect yourself and how to access further support.
Until you receive your personal letter, you can refer to the letters below (for reference only) which are on the GOV.UK website. They do not act as a formal notification.
COVID-19: letters to clinically extremely vulnerable people – Reference-only versions of letters from the government to people who are clinically extremely vulnerable, including accessible formats.
Registering for support
You can also use a new online service to register yourself, or on behalf of someone else, to:
- request access to a priority supermarket delivery slot (if you have already got priority supermarket deliveries, you will keep them).
- tell your council if you need support in order to follow this guidance that you are unable to arrange yourself and cannot be provided by friends, family or other support networks
- make sure your details such as your address are up to date
This new online service can be found at https://www.gov.uk/coronavirus-shielding-support and is now live for you to register for support.
You’ll be asked for your NHS number which you will find on the top of the letter you get. You can log in and update your needs if circumstances change at any time.
If you need to register your needs by phone, or have an urgent need, contact the Somerset Coronavirus Helpline on: 0300 790 6275
Please remember that the NHS is open, and we urge you to continue to access all the NHS services that you need. It is safer for you to use the NHS than to try to manage alone.
If you are concerned about the impact of COVID-19 on your health, speak to your GP, hospital clinician or use NHS111.
The NHS Somerset Clinical Commissioning Group has issued an open letter to everyone in Somerset, jointly signed by the County Council, Somerset NHS Foundation Trust and Yeovil District Hospital NHS Foundation Trust. The letter offers all Somerset residents information and reassurance as we enter this second national lockdown. The message is “Health and care services in Somerset are open and here to help you.”