We are responsible for maintaining the highway, including pavements and footways. Trip hazards on pavements are a key concern at all times, while weeds, standing water and ice are more seasonal.

You can report problems with highway kerbs, cycleways and footways here.

Please note – if you are reporting this defect outside normal working hours – Monday 8am to 6pm, Tuesday to Friday 8.30am to 5.30pm  – and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

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When you contact us please give us the following information

  • Your name and phone number, in case we need to contact you
  • Where the problem is, including the road name and town or village
  • Why you are reporting it

When you report a defect about a footway or cyclepath we will inspect it within 3 working days. The repair response time will depend on the type of defect you have reported and where it is. Repair will be in accordance with our Highway Safety Inspection Manual.

When we decide on priorities for maintaining footways we make sure that opportunities are taken to help social inclusion, particularly improving accessibility for older and disabled people, and people using prams and pushchairs.

This includes providing dropped kerbs in suitable locations and textured paving near crossing points.