If you are reporting this defect outside normal working hours – Monday to Friday 8.30am to 5.30pm – and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.
We are responsible for maintaining the highway, including pavements and footways. Trip hazards on pavements are a key concern at all times, while weeds, standing water and ice are more seasonal.
When you report a defect about a footway or cyclepath we will inspect it within 3 working days. The repair response time will depend on the type of defect you have reported and where it is. Repair will be in accordance with our Highway Safety Inspection Manual.
When we decide on priorities for maintaining footways we make sure that opportunities are taken to help social inclusion, particularly improving accessibility for older and disabled people, and people using prams and pushchairs.
This includes providing dropped kerbs in suitable locations and textured paving near crossing points.
Please contact us to report a manhole cover that is broken, collapsing, missing, very low or protruding above road level that might be dangerous to highway users. We will assess the cover and arrange appropriate remedial work.
It is useful to know who the owner of the cover is (for example, phone, gas or water), as it can speed up the process of repair or replacement. If the manhole is owned by a utility company, we will request that they fix the problem within 7 days. Or, you can phone the utility company directly to report a defect.