We aim to provide safe footways and cycleways to encourage the public to use them more
We are responsible for maintaining the highway, including pavements and footways. Trip hazards on pavements are a key concern at all times, while weeds, standing water and ice are more seasonal.
You can report problems with highway kerbs, cycleways and footways here.
Please note – if you are reporting this defect outside normal working hours – Monday 8am to 6pm, Tuesday to Friday 8.30am to 5.30pm – and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.
Report now
When you contact us please give us the following information
When you report a defect about a footway or cyclepath we will inspect it within 3 working days. The repair response time will depend on the type of defect you have reported and where it is. Repair will be in accordance with our Highway Safety Inspection Manual.
When we decide on priorities for maintaining footways we make sure that opportunities are taken to help social inclusion, particularly improving accessibility for older and disabled people, and people using prams and pushchairs.
This includes providing dropped kerbs in suitable locations and textured paving near crossing points.
Please contact us to report a manhole cover that is broken, collapsing, missing, very low or protruding above road level that might be dangerous to highway users. We will assess the cover and arrange appropriate remedial work.
It is useful to know who the owner of the cover is (for example, phone, gas or water), as it can speed up the process of repair or replacement. If the manhole is owned by a utility company, we will request that they fix the problem within 7 days. Or, you can phone the utility company directly to report a defect.
Feedback - was this information helpful?
We will use your feedback to improve this website. Please tell us if we have got something wrong, if there is something missing or if something isn't working.
What do you want to tell us about? ---Information on pageA problem with the websiteA Council service
You can tell us about this on the complaints, comments and compliments page.
Tell us about the problem ---Not correct/out of dateNot clearNot working
Describe the problem
Please leave this field empty.
Shape how things are done, make a positive difference to people’s lives and enjoy the freedom to drive forward change – you can Do it your way in Somerset.
Adoption is one of the most rewarding ways of making a difference in a Child's life. If you decide to take up the challenge, we'll be there to support you every step of the way.
