Giving parents, carers and young people advice and support to prevent a crisis
Children’s Social Care aims to work with parents, carers and young people in a partnership based on respect, equality and fairness, and to offer advice and support before a situation reaches crisis point.
We also work in partnership with, and may refer to, other services and community groups, including education, health, housing, benefits agencies and the police.
By law, Children’s Social Care has to give priority of service to children with specific categories of need:
In addition, we provide a number of specialist services, such as:
All vulnerable children and young people have unique experiences and circumstances, which must be taken into account when providing services. Children’s Social Care works in partnership with them and their families to improve outcomes.
If you are concerned that a child may be at risk or that you are struggling looking after your child please phone us on 0300 123 2224. We will be able to talk through your concerns with you.
The Somerset Local Safeguarding Children Board website has useful information for children and young people, parents and carers, and anyone working with children.
The site also has links to the South West Child Protection Procedures
We promote and safeguard the wellbeing of children and young people who are ‘in need’ (children are defined as ‘in need’ if they would suffer if they did not get help).
We make assessments and provide a range and level of services appropriate to assessed needs to support parents to care for their children.
Wherever possible we work in partnership with other agencies and parents to support children and young people at home or within their extended families.
Where the child protection concerns are too great children and young people may become looked after either with parental agreement or by court order.
A small number of these children and young people may move to adoptive families if they are unable to return home.
If you are making a new enquiry, please phone us on 0300 123 2224 where an advisor will be able to discuss what type of service you may require. For more information on how Social Care Services can help you, please see the document ‘Children´s Social Care and You’ which is in Downloads.
Barnardos Mandala Project
Citizens Advice Bureau
Department for Work and Pensions
Somerset Local Safeguarding Children Board
Find your local authority
Children’s Social Care Jobs Vacancies
Allegations Reporting Form
Childrens Social Care and You Smaller Font
Childrens Social Care and You Larger Font
Application to see personal information
Childrens Social Care Complaint Information Sheet
Advice for Parents of a Teenager
Depression in Children and Young People
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Adoption is one of the most rewarding ways of making a difference in a Child's life. If you decide to take up the challenge, we'll be there to support you every step of the way.