How Community Connect helps you get information and advice
The phone number for Children’s out of hours is 0300 123 23 27
The phone number for Adults and Mental Health out of hours is 01823 368 244
We support you to find solutions in your community to keep you independent for longer.
We work with you and our partners in the health service and community organisations to provide really useful information and advice so you can get on with your life.
We call this Community Connect
Talk – to a social worker, a volunteer or community agent at a Community Connect drop-in. You can find all the dates and venues here: www.somerset.gov.uk/dropin The team at the drop-in can help with everything, from finding a local social group and support with money, to help with transport or support for carers.
Look – online www.somersetchoices.org.uk The website provides information about local services, groups and events.
Visit – the Independence Advice Centres (IAC) for advice about equipment. You can speak to someone about your options and ‘try before you buy’. To make an appointment email firstname.lastname@example.org
Message us if you would like to Ask us a question about Adult Social Care
Email us to arrange to speak to someone about what matters to you and what is available to support you. Email email@example.com
This short video is an example of how Community Connect works – Alan and Pat’s story
Read stories from people who have been helped by Community Connect.
You can follow any of the links in ‘Adult Social Care’ to take you to more detailed information about Adult Social Care support.
Advocacy is when someone independent helps another person to understand what they are being told and to support and make sure their opinions are heard.
Understanding the care and support system can often be daunting, especially if you have no one to talk things through. Our staff will always try and help you themselves, but by talking with an advocate they may be able to cover and perhaps explain in better ways what some of the complex processes and possibilities are for you. You can find out more on the Somerset Choices website.
If we think you would benefit from the support that an advocate can provide and have no one else available to you who can do this, such as a family member of friend, we will ask an advocate to become involved.
In Somerset our independent advocacy service is provided by Swan Advocacy.
Swan Advocacy contact details:
Hi-point, Thomas Street, Taunton, TA2 6HB
Phone 03333 44 7928
Somerset Community Connect leaflet
Adult Social Care Market Position Statement – 2019 to 2022
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