About the changes

important

Recycling and rubbish collection days have changed for some households in the west of the county.

The changes are being introduced in two phases. The first phase starts week beginning Monday 12 February 2024. You can read more on the changes in the questions below.

These changes will make sure our collections are as efficient as possible. This will reduce carbon emissions and improve the quality of service.

If you have a change it is very important that you put your refuse and recycling out for collection on the correct day. Crews will not be able to return for it if you miss it.

If your question is not answered here, you can get in touch with us with queries about the rerouting of recycling and rubbish by completing our form here.

Check now

Find out if your collection day is changing. If your collection day is changing, you will be given the option to download a service leaflet which includes a new calendar.

Questions on the changes to your recycling and rubbish collection days

When will this change happen?

The changes will be introduced in two phases, the first begins week beginning Monday 12 February 2024.

  • Phase one areas include former Sedgemoor, Somerset West and Taunton and a small portion of South Somerset.

The second phase is due to begin in June 2024.

  • Phase two areas include former Mendip and the majority of South Somerset.

How will I know if my day is changing?

Every household with a new collection day will be written to twice before anything changes.

Residents with a change in phase one will receive a letter in the first two weeks of January.

From 22 January 2024, residents (in the affected areas) will also receive a service guide, which includes an 18-month collection calendar.

Some towns and villages may be served by more than one route and changes may affect some streets but not others.

You can read more about the letter here: Look out for your letter – changes to waste collection days are on the way

What are the changes?

Residents may have:

  • a change to collection day
  • a change in week that their refuse is collected
  • a one-off interim refuse collection (this is to make sure no-one goes more than three weeks between refuse collections)

There will be no changes to:

  • collection days for garden waste subscribers
  • clinical waste collections
  • communal property collections
  • schools waste collection

Why are you changing?

We are bringing in new routes to make sure our collections are as efficient as possible. This will reduce carbon emissions and improve the quality of service, but means that collections need to change for many households

The new routes should cut vehicle mileage and reduce carbon emissions by 7%. We will also reduce the number of vehicles on the road.

What happens if I miss my new collection?

We are sorry, if you put your recycling and refuse out on the wrong day, we will not be able to return for it. Crews will return on their next scheduled day.

I have not received a new collection calendar

important

If your collection days are changing you will first receive a letter in January. This will be followed by a service guide, including a collection day calendar. All residents will receive a calendar (even if their days stay the same). Calendars will arrive in line with the phases below.

You can download your current collection day calendar here but please note, this calendar will not be updated with the new collection day information until the changes start (12 February for phase one).

Changes will be introduced in two phases.

  • Phase one areas include former districts of Sedgemoor, Somerset West and Taunton and a small portion of South Somerset.

The second phase is due to begin in June 2024.

Phase two areas include former districts of Mendip and the rest of South Somerset

My collection calendar does not have my extra rubbish collection on it

Some service guides do not have the one-off collection listed. Please check the first letter you have been sent for the date of your one-off collection. Or, use the online lookup section to check if you have an extra collection, if it is not listed here then you will not have one.

Will this be costing the Council money?

Waste collections are carried out on behalf of Somerset Council by their collections contactor Suez. The changes made will increase efficiency and therefore be cost effective. Any costs incurred by changing collections are paid for by Suez.

Will my rubbish still be collected every three weeks and my recycling every week?

Yes, the frequency of all waste collections will stay the same.

Will there be any additional collections to help with this change?

Some households will receive a one-off refuse collection on a Saturday to make sure they do not miss out while the changeover happens.

This will have been made clear in the letter you received in January. The extra collections make sure no-one goes too long between rubbish collections as crews move to the new routes.

If there is no mention of an additional one off collection of rubbish in your letter then you will not need one.