Contact us
To report a child or an adult at risk please phone 0300 123 2224
Popular tasks
Find a planning application
Search for planning applications and keep up to date with their progress
Find an applicationBin collection days
Collections for recycling are every week and household waste every three weeks
Find your collection daysPaying your council tax
How to pay your Council Tax and details of the statutory instalment scheme
Pay your council taxWhat do you want to contact us about?
1. Choose a topic
Report it
Make a payment
Council tax
Housing and Benefits
Business rates and Licensing
Bins, waste and recycling
Planning
Blue Badges, Parking, Roads and Travel
Births, ceremonies and deaths
Social care and health
Children, families and education
Libraries, community and leisure
Complaints, comments and compliments
Something else
2. Choose an option
BackReport a problem on the road
Report a missed waste collection
Report a litter or drug debris problem
Report fly-tipping
Report a breach of planning
Report anti-social behaviour
Report a noise problem
Report an overflowing dog bin
Report an abandoned vehicle
Report a change of circumstances to Benefits
Report a change of circumstances to Council Tax
Pay a parking fine (PCN)
Pay a Business Rates Bill
Pay your Council Tax bill
Pay a Council Invoice
Subscribe, renew or restart a Garden Waste subscription
Pay a Building Control Regulation Charge
Pay your Council Tax bill
Report a change of circumstances to Council Tax
Having trouble paying your Council Tax
Council Tax reminders and summons
Claim Council Tax support
Request a copy of your Council Tax bill
Council Tax refunds
Set up a direct debit for Council Tax
Apply for a single person discount
Report a change of circumstances to Benefits
Apply to claim Housing Benefit
Apply for a Discretionary housing payment
Housing Benefit overpayments
Report benefit fraud
Register and apply for Social Housing
Homelessness advice and assistance
Report a housing repair
Report a change of circumstances for Business Rates
Claim a Business Rate relief or exemption
Business Rates information for New Businesses
Apply for a Temporary Event Notice
When are my bins collected?
Request a Bulky waste collection
Request a Clinical waste collection
Request a Garden waste collection
Report a missed waste collection
Request replacement waste bins or recycling containers
Request an assisted waste collection
Planning application search
Apply for planning permission
Report a breach of planning
Somerset Building Control partnership
Seek Pre-Application advice
Apply for, or renew a Blue Badge
Request a replacement Blue Badge
Pay or challenge a parking fine
Find a car park
Apply for a parking season ticket
Apply for, or renew a Concessionary bus pass
Contact Somerset Highways
Report a problem on the road
Book a notice of marriage or civil partnership
Register a birth
Register a death
Contact a registration office
Request a copy of a birth, marriage or death certificate
Report someone at risk
Home care and support
Children's Social Care
Equipment to help you
Nursing and residential homes
Report a child at risk
Children's Social Care
Apply to start school
How to adopt in Somerset
How to foster in Somerset
Special educational needs and disabilities (SEND)
3. Get in touch
BackDo it online
Somerset Council is responsible for dealing with fly-tipping on public land. Tackling fly-tipping on private land is the responsibility of the landowner.
You can report fly-tipping to us easily online.
Do it online
Anti-social behaviour that does not require immediate Police attention can be reported online.
Reporting to Avon and Somerset Constabulary
important
Do it online
We can attend to a damaged or full dog mess bin if it owned and maintained by us.
It’s quickest and easiest to report an overflowing dog bin online.
Do it online
information
It’s quickest and easiest to report an abandoned vehicle online.
Do it online
It’s quickest and easiest to report a change of circumstances to Council Tax online.
Do it online
It’s quickest and easiest to pay a parking fine online using our secure payment facility.
information
Do it online
It’s quickest and easiest to pay a Business Rates bill online using our secure payment facility.
Do it online
It’s quickest and easiest to pay a Council Invoice online using our secure payment facility.
Do it online
We offer fortnightly garden waste collections to subscribers through either pre-paid 180-litre wheeled bins or 90-litre compostable paper sacks.
It’s quick and easy to subscribe, renew or restart your garden waste subscription online using our secure payment facility.
Somerset Building Control
For more information on what requires building regulations approval, or to submit an application for approval, please visit the Somerset Building Control website.
Do it online
It’s quickest and easiest to pay your Council Tax online using our secure payment facility.
Do it online
It’s quickest and easiest to report a change of circumstances to Council Tax online.
Having trouble paying your Council Tax
We realise that Council Tax can sometimes be a struggle to pay each month, and we want to help you. If you cannot pay your bill, even if this is only for a temporary period, please contact us as soon as possible so that we can discuss your options.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Council Tax reminders and summons
For more information about Council Tax reminders, final notices and summons please see our Non-payment of Council Tax page
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Do it online
You can request a copy of your Council Tax bill online using our enquiry form.
Do it online
If you have received a council tax bill which shows a credit, you may be able to claim a refund. It’s quickest and easiest to do this online.
Council Tax discounts and exemptions
You may be entitled to a discount on your Council Tax if you are the only resident in a property.
Do it online
If you are struggling to pay your rent or council tax, you could get some extra help through a discretionary housing payment.
Housing Benefit overpayments
For information on overpayments please visit our Housing Benefit Overpayments page
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Do it online
You must report someone if you think they’re claiming benefit and they have:
- Not reported a change in their circumstances
- Provided false information
For further information about Benefit fraud, please visit GOV.UK – Benefit Fraud.
You can report Benefit fraud anonymously to the DWP online.
National Benefit Fraud Hotline:
0800 854 440
Homefinder Somerset
Homefinder Somerset is a choice based lettings scheme allowing people to apply for social housing in Somerset.
Homelessness advice and assistance
Information on what help is available if you are at risk of being homeless or are sleeping rough.
Important
important
Phone the National Gas Emergency Service 24 hours a day on 0800 111 999.
Report a change of circumstances for Business Rates
There is information available about reporting a change of circumstances for Business Rates on our website.
Claim a Business Rate relief or exemption
Some businesses and premises may be entitled to relief. There is information about eligibility and how to apply on our website.
Business Rates information for new businesses
Business Rates are a charge paid by owners, leaseholders and occupiers of non-domestic properties, such as shops, offices, factories, warehouses and pubs to help pay for local services.
Do it online
Temporary Event Notices are used to license one-off activities and events for the supply of alcohol, provision of regulated entertainment and late-night refreshment.
It’s quickest and easiest to apply for a Temporary Event Notice online.
Check online
You can check your collection days online with the My Collection Day search engine.
information
Request a Bulky waste collection
It’s quickest and easiest to request a bulky waste collection online.
Do it online
It’s quickest and easiest to request replacement waste bins or recycling containers online.
Do it online
You can find information about planning applications, including application forms, plans and decisions online.
Do it online
You can apply for planning permission online using the National Planning Portal.
Somerset Building Control partnership
For more information on what requires building regulations approval, or to submit an application for approval, please visit the Somerset Building Control website.
Pre-Application advice
Pre-application advice is an important part of the planning process and we welcome early discussions before you submit a planning application.
Do it online
It’s quickest and easiest to apply for, or renew a Blue Badge online on the GOV.UK website.
Email us
We read emails Monday to Friday 8.30am to 5.00pm.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Do it online
This form is for replacement badges only, not renewals.
If your badge is lost, stolen or damaged you must contact us to cancel your badge so that it is not used by anyone else.
It’s quickest and easiest to request your replacement Blue Badge online.
Email us
We read emails Monday to Friday 8.30am to 5.00pm.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Do it online
It’s quickest and easiest to pay or challenge a parking fine (PCN) online.
Do it online
Our online car parks directory provides information on Somerset car parks including location, and charges.
Do it online
Somerset residents who are of pensionable age or eligible on the grounds of disability can apply for a concessionary bus pass easily online.
Email us
We read emails Monday to Friday 8.30am to 5.00pm.
Write to us
PPC302, Somerset Council, County Hall, Taunton, Somerset, TA1 4DY
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Do it online
You can contact Somerset Highways online to report a problem on the road, check the status of something you have reported, or to ask us a question.
Do it online
Book a notice of marriage or civil partnership online, find more information on how it works and what documents you need.
Do it online
Book an appointment to register a birth online, plus find out more information about where and how to register.
Email us
We read emails Monday to Friday 8:30am to 5:00pm.
Call us
Our lines are available Monday to Friday 8:30am to 5:00pm.
01823 282251
Contacts and opening times
Find the address, contact details, opening times and parking information of our Register Office and all our Registration Offices in Somerset, as well as the Weston and Clevedon offices in North Somerset.
Email us
We read emails Monday to Friday 8.30am to 5.00pm.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
01823 282251
Do it online
It’s quickest and easiest to request a copy of a birth, marriage or death certificate online.
Email us
We read emails Monday to Friday 8.30am to 5.00pm.
Write to us
Somerset Registration Services, Certificate Services, Somerset Heritage Centre, Brunel Way, Norton Fitzwarren, Taunton, TA2 6SF
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Report someone at risk
0300 123 2224
If you are worried about the safety of a child or adult, please contact us immediately.
important
Care and support to help you live at home
We want to support people to live their lives as independently as possible. We can provide advice and information and tell you how to find facilities and community services that can support you.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Ask us a question
Information and advice
important
To report a child at risk, including weekends and public holidays please call 0300 123 2224. To contact the emergency services (Police, Fire and Ambulance), call:
- 999 for emergencies
- 101 for non-emergencies
Information and advice to give parents, carers and young people support to prevent a crisis.
Email us
We read emails Monday to Friday 8:30am to 5:00pm.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Equipment to help you
Advice and information about equipment that can help you stay independent.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Ask us a question
Nursing and residential homes
Information about nursing and residential care homes, and Extra Care Housing
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Ask us a question
Report a child at risk
0300 123 2224
If you are worried about the safety of a child please contact us immediately.
important
Find information online
Information and advice to give parents, carers and young people support to prevent a crisis.
Email us
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Do it online
If your child is due to start school for the first time you can apply online for a place.
Email us
Write to us
Customer Contact, County Hall, The Crescent, Taunton, Somerset TA1 4DY.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
How to adopt in Somerset
Information relating to adoption in Somerset can be found on the Adopt South West website.
Email Adopt South West
Call Adopt South West
Phone lines are open Monday to Friday 9am to 1pm.
0345 155 1076
How to foster in Somerset
Information relating to fostering in Somerset can be found on the Fostering in Somerset website.
Email Fostering in Somerset
Call Fostering in Somerset
The phoneline is available Mon-Fri 8:30am to 5:30pm with the option to leave a message out of hours.
0800 587 9900
Somerset's SEND Local Offer
The Local Offer provides information on the services available for children and young people with Special Educational Needs and Disabilities (SEND) aged between 0 to 25 and how to access them.
Email us
Write to us
Customer Contact, County Hall, The Crescent, Taunton, Somerset TA1 4DY
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Do it online
You can search our catalogue or renew your library items online at LibrariesWest
Do it online
You find a list of all our libraries online including locations, opening times, facilities and contact details.
Somerset Archives and Local Studies
Somerset Heritage Centre provides state-of-the-art storage and access to the historic records of Somerset. The popular Somerset Studies Library is also located there.
Find out how to research local history on the Somerset Archives website.
Somerset Brick and Tile Museum
Visit the Somerset Brick and Tile Museum website for information, upcoming events, contact details and opening times.
Somerset Rural Life Museum
Visit the Somerset Rural Life Museum website for information, upcoming events, contact details and opening times.
The Museum of Somerset
Visit the Museum of Somerset website for information, upcoming events, contact details and opening times.
Do it online
information
Tell us if we have got something right, or could have done something better.
Do it online
If you can’t find what you’re looking for and need to contact us please use our online form.
Call us
Our lines are available Monday to Friday 8.30am to 5.00pm.
0300 123 2224
Still can't find what you're looking for?
Important
Report a child or adult at risk
To report a child or an adult at risk, including weekends and public holidays please call 0300 123 2224. To contact the emergency services (Police, Fire and Ambulance), call:
- 999 for emergencies
- 101 for non-emergencies
General enquiry
If you can't find what you're looking for and need to contact us please use our online form.
Send us a messageCall us
Our lines are available Monday to Friday 8.30am to 5.00pm.
Lines can get busy, especially on Monday morning, so we thank you for your patience