Food hygiene rating scheme

Rating food hygiene standards

Private water supplies

Private water supply - this means a water supply not provided by a water utility company

Water supplies at events

Supplying water to other people at events

Report a food business or make a complaint

Use this page to report an issue about food that is manufactured, prepared, sold or served in Somerset.

Food Safety Inspections

Guidance on what to expect in a food safety inspection, number of inspection visits and how to request a revisit

Register a food business

You must register your food business with us before opening the business

Safer Food Better Business

It is a legal requirement that all food businesses should have an updated and documented food safety management system

Food Standard Agency food alerts

Protecting the public from food related problems

Food poisoning

Guidance on what to do when you have food poisoning and how to report it to us

Export Certificates

Information on exporting food and getting appropriate certification

Approval of food premises

Guidance on how to apply for approval of food premises needed by large food businesses manufacturing or handling “products of animal origin”

Food Allergens

Information for food businesses and the public on food allergens and legal requirements

The Primary Authority Scheme

Giving you reliable advice to help you run your business with confidence

Small Business Health Protection Advice

Information about tools to help you with your business health and safety

Workplace Accident Notification

Guidance on reporting an accident at the workplace

Health and safety for businesses

Health and Safety advice to keep you, your employees, and others safe within the workplace

Cooling towers and evaporative condensers

All premises where cooling towers and evaporative condensers are situated must be registered with us

Fireworks

Follow advice to make sure firework displays are enjoyable, spectacular and, above all, safe

Radon gas

Radon is a natural gas found in soil and rocks

Health and Safety in the workplace

Information for employers, self-employed or those in charge of work premises regarding health and safety at work, the law and reporting occurrences

Gas safety for caterers

Advice on the safe use of gas within the catering and hospitality industry

Housing repairs

Please report any repairs that are needed to us as soon as possible.

Safety Advisory Group (SAG)

Information and guidance on how to hold an event safely

Air Quality and Health

Local air quality and air pollutants

Anti-idling – vehicle engines

‘Idling’ - when a vehicle's engine is left running while the vehicle is stationary

Controlling industry pollution – Environmental Permits

Industrial activities and installations - permits to control environmental pollution

Environmental permits

Businesses must have a permit to control certain polluting activities

Ticks and lyme disease

Tiny parasites affecting humans and animals

Wasps and hornets

Wasps and hornets among us

Fleas

Information about fleas and how to treat an infestation

Seagulls

Control of seabirds in urban areas

Bats, snakes and badgers

Protected species in Somerset

Rats and mice

Pest control - rats and mice

Bees

Bees are generally not aggressive unless handled or their nests are disturbed

Brown tail moths

The caterpillar eats vegetation and can cause significant damage to trees and shrubs

Anti-Social Behaviour – Report it here

Protecting the community from anti-social behaviour

Public Spaces Protection Orders

Legal Orders used to limit and prevent anti-social behaviour. 

Fixed penalty notices

We investigate and enforce environmental offences like dog fouling, litter, fly tipping, graffiti and fly posting.

Community trigger

The right for victims of anti-social behaviour to request a review of their case

Community Safety

Reducing crime and anti-social behaviour to keep Somerset safe

Advocacy and advice

Help and support if you feel you are being discriminated against or you are a victim of crime or anti-social behaviour

Safer Somerset Partnership

Working to tackle crime, disorder and antisocial behaviour, and to reduce re-offending

Report fly tipping

Help us to fight fly-tipping and how to report it

Oil tank leaks

Pollution from oil tank leaks

Drains and sewers

Information about who is responsible for drains and sewers.

Noise nuisance

Advice on noise nuisance and how to report an issue

Environmental Pre-Planning Application Advice

Advice and guidance you can request from us before making a planning application and a noise guide for developers

Noise, smoke and other nuisance

Information about Statutory Nuisance and what we can deal with

Intruder and car alarms

Information on alarm issues, what you can do to prevent problems and steps we can take to help

How to avoid constant dog barking

Information on why dogs bark and some things you can try to prevent it

Reducing cockerel and other bird noise

Advice to minimise noise from cockerels

Audible bird scarers

Information on effective use of bird scarers and the law

Contaminated land

Land which has become contaminated by human activity

Report a build up of waste

An accumulation of rubbish may be investigated if there is the possibility it may be a public health concern

Laws and rules surrounding nuisance

Information on laws surrounding nuisance and how to report an issue

Commercial and Development noise

Advice for businesses on reducing noise and information for those affected

Dust Nuisance

Information on dust nuisance and how to report it

Light Pollution

Information on light nuisance and how to avoid light pollution or report it

How to reduce odour nuisance

Tips to help reduce the likelihood of causing an odour nuisance

Odour and smell nuisance

Advice on nuisance odours and how to report an issue

Council owned sewage treatment plants and pumping stations

We own and maintain several sewage treatment and water pumping stations in the area.

Fixed penalty notices

We investigate and enforce environmental offences like dog fouling, litter, fly tipping, graffiti and fly posting.

Fixed penalty notices

We investigate and enforce environmental offences like dog fouling, litter, fly tipping, graffiti and fly posting.

Dog Warden Service

Promoting responsible dog ownership by enforcing legislation and providing advice to dog owners

Stray, lost and found dogs

Guidance on what to do if you have lost your dog or found a stray dog

Dangerous dogs

How to report a dangerous dog

Report dog fouling

Information about what you must do if your dog messes in a public place, and how to report it

Dog waste bins

Bins are emptied on regular frequencies, depending on their usage and location. The council will repairs or replaces bins that become damaged or vandalised

Road sweeping and street cleaning

Report a road sweeping issue

Horticulture

Including grass cutting, hedge trimming, and shrub and flower bed maintenance

Litter bins and drug debris

Information about litter bins and how to tell us about litter problems

Abandoned vehicles

An abandoned vehicle is a vehicle that has no known owner which is on any open land or part of the highway

Dog waste bins

Bins are emptied on regular frequencies, depending on their usage and location. The council will repairs or replaces bins that become damaged or vandalised

Dead animals

Contact us to report casualties on the road, footway or verge that may be a hazard to the public