Informing other organisations
When someone has died, there are a lot of people who need to be told, at a time when you probably feel least like doing it.
Our Registration Service provides a service which we hope will make things easier for you. This service means that at the end of your appointment when you tell us about a death, we can then contact other organisations on your behalf.
Free, simple and sensitive, the Tell Us Once service can securely pass information about a death directly to other public sector organisations.
Documents to bring
Documents you should bring to confirm your name and address:
- Driving Licence
- Proof of address
If you wish to give us this information, you must bring as many of the following documents belonging to the deceased person as possible to the appointment.
- Driving Licence
- National Insurance Number
- Blue Badge
- Concessionary bus pass
- Public sector pensions details
If you do not have this information handy, or you do not wish to provide this information during the registration appointment, you can choose to use a dedicated phone service at a later date. The registrar will give you a unique reference number and details of who to call.
If the deceased person lived outside of Somerset we will advise you at your appointment if government services within their local area are part of this notification service.
Who we'll contact for you
All the organisations we contact will use the information to update their records within 15 days. We treat all your information securely, sensitively and in accordance with the law.
The organisations and services we contact include
- Adult Social Care
- Blue badges
- Children’s services
- Collection of payment for council services
- Council tax
- Council tax benefit
- Electoral services
- Housing benefits
- Concessionary travel
- Certain public sector pensions
- Local authority pension
Identity and Passport Service
- Passport cancellation
Driver and Vehicle Licensing Agency
- Driving licence cancellation
Department for Work and Pensions
- Pension, disability and carers service
- Overseas health team
Ministry of Defence, Service Personnel and Veterans Agency
- War Pensions Scheme
HM Revenue and Customs
- Child benefit
- Child Tax Credit and Working Tax Credit
- Personal taxation
This list is subject to change and you can find the most updated list on the GOV.UK bereavement website.
How to book
If the death took place in Somerset, you will need to make an appointment to register over the phone.
If you need to make an appointment to register a death please phone 01823 282251 or email firstname.lastname@example.org
Appointments to register a death are normally allocated 45 minutes.
If the death took place outside Somerset, it should be registered at the Register Office for the district in which the death occurred. If you cannot get there, you can register the death ‘by declaration’ at any Register Office in England and Wales. This means that the details you give to the registrar will be sent to the correct district to be registered.
In some circumstances the death will have been reported to the coroner. The registrar must receive documents from the coroner before the death can be registered.
You should only make provisional arrangements for a funeral until authority for the funeral has been issued, either by a registrar or the coroner.