Don't forget, waste collections will be a day later than usual all this week after the spring bank holiday.
Recycling and rubbish collection days are also changing for some households in Mendip and South Somerset. Read about the changes and how they may affect you.

Why we are being assessed

Assessing how well local authorities are performing against their duties under Part 1 of the Care Act 2014 is a new responsibility for the Care Quality Commission (CQC), the regulator of health and adult social care in England.

The Care Quality Commission work to ensure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

The assessment framework launched from April 2023 as part of the Health and Care Act 2022 to provide meaningful and independent assessments of care at a Local Authority level.

Information and evidence that will inform the assessment

The Care Quality Commission (CQC) will gather and consider a range of evidence based on:

  • What they already have from national data collections and insights
  • What they need to request from each Local Authority (for example, specific strategies, feedback, self-assessments)
  • What they need to actively collect (for example, from case tracking, surveys with providers or drop-in sessions with staff)

They will seek and use feedback directly from people using services and carers, as well as feedback from community groups, partners and care providers, and feedback from staff and leaders.

Read more about the Local Authority information return and guidance, including case tracking on the Care Quality Commission website – How we will gather evidence

Who the Care Quality Commission will talk to

  • The Council’s Chief Executive and Leader
  • The Council’s Lead Elected Member for Adult Social Care and Shadow portfolio holder
  • The Council’s Adult Social Care senior leadership team
  • Frontline staff teams
  • People using services and unpaid carers
  • Care providers
  • Voluntary and community groups
  • Healthwatch
  • Local Care Quality Commission teams
  • NHS / ICS partners
  • Safeguarding Adults Board Chair and members
  • Others as needed (for example, Housing)

How and when the Care Quality Commission ratings will be published

The Care Quality Commission (CQC) will publish scores and ratings for local authorities once they have gathered enough evidence to make a judgement.  They will publish the:

  • Overall rating, and
  • A score for each quality statement.

For more information visit: How we reach a rating – Care Quality Commission (

When Somerset Council will be assessed

Somerset Council is awaiting formal notification of a Care Quality Commission (CQC) assessment.

The Care Quality Commission plans to assess each Local Authority once within the initial formal two-year assessment period. When the Care Quality Commission have carried out an initial formal assessment of all local authorities, they will be able to understand how well they are meeting their Care Act duties as a starting point. The Care Quality Commission will then begin their longer-term approach to regular ongoing assessments.

Work continues to be undertaken to support local readiness, and the Council welcomes the additional transparency and assurance this independent process will offer Somerset residents, our staff, partners and stakeholders.

Contact us

The Council’s Adult Social Care Policy, Performance and Assurance Team is responsible for preparing for and coordinating Care Quality Commission (CQC) assessment in Somerset, and maintaining the content of this webpage.

Any queries should please be directed in the first instance to the team mailbox:

Last reviewed: April 11, 2024 by Jenny

Next review due: October 11, 2024

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