Introduction

If your child receives school transport you are responsible for telling us if any of your circumstances change, such as if you move house, if your child changes school or if your phone number changes.

Where entitlement is claimed using false information, we will withdraw school transport with immediate effect. As well as recovering any bus passes, we reserve the right to take action to recover our costs, based on the pro-rata cost of a Pay Seat.

If your child does not qualify for free school transport, we may be able to offer spare seats on our contracted transport on a paying basis.

If you move house your child’s eligibility for school transport may change, so please tell us your new address so that we can re-assess your transport entitlement and update our records. You must make a new application for school transport.

It is also important for us to have accurate contact details for you, so we can tell you about any changes to your child’s transport arrangements. This includes having an up-to-date phone number we can use to contact you in an emergency or to tell you about any late-running transport.

If your child changes schools or no longer needs school transport, please tell us so that we can keep our records up to date.

If you pay for your child’s school transport and they no longer need it, you must tell us in writing so that we can cancel the seat and arrange any necessary refund.