Somerset Council Target Operating Model

What is our Target Operating Model?

Our TOM (Target Operating Model) sets out how we will challenge ourselves to deliver our vision and priorities across five thematic areas: governance and decision making, people and skills, digital and technology, service and process design, and data and insight.

Our Design Principles, values, and Behaviours have been used to design the TOM and are intrinsically linked throughout the themes.

The TOM provides a framework for what our future organisation will look and feel like; if we want to change, we can use the Target Operating Model to challenge our thoughts and ideas to ensure we are moving towards our vision and not away from it.

In everything we do from this point on, we will challenge the way we have always done it.

Our TOM is deliberately aspirational and not service-specific to enable it to be used widely across the organisation. We will know we have delivered when these statements are no longer aspirational but true.

The current financial reality means that we need to significantly accelerate the pace and broaden the scale of our transformation. We need to radically rethink the way we work, the services we deliver, and the capabilities and competencies that we will need to run our Council.

We are embarking on a fundamental redesign of our council. As we continue to learn and evolve, we will need to review, refine, and adapt as we go.