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What we do with the information you give us when you use our Benefits team at Somerset Council

Your rightsPrivacy Notice

Your rights

You have specific rights in relation to the data that you provide to the council. To find out more, including how to make a request, please see our Information rights page.

Privacy Notice

Services covered by this privacy noticeBenefits
Purpose of the processingThe personal data you provide is used to enable the processing of housing benefit applications. This includes:

  • Housing benefit assessments and benefit subsidy claims.
  • Discretionary housing payments which includes sharing information with the Housing Options Team in relation to referrals for housing advice and homeless prevention.
  • Council tax reductions and residual council tax benefit. This includes dealing with customer contact, managing housing benefit appeals and facilitating the recovery of housing benefit overpayments through the courts.
  • Legal basis for processing personal dataLegal obligation public task
    Categories of personal data being processed
  • Name
  • Address
  • Email address
  • Telephone number
  • National Insurance number
  • Financial information
  • Payment information
  • Family composition
  • Special categories of personal data being processed (if appropriate)
  • Ethnic origin (including nationality)
  • Health (mental or physical)
  • Sexual life or sexual orientation
  • Legal basis for processing special categories of personal dataSubstantial public interest
    Who the data might be shared with
  • Capita (as Data Processor)
  • Other council departments
  • Other local authorities
  • Central government
  • HMRC
  • Enforcement agents
  • County and magistrates courts

    Data is also shared for the prevention and detection of crime, including fraud via the National Fraud Initiative.
  • How long will the data be kept6 years from year of collection


    Last reviewed: October 20, 2023 by Sophie

    Next review due: April 20, 2024

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