Benefits Privacy Notice

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Your rights

You have specific rights in relation to the data that you provide to the council. To find out more, including how to make a request, please see our Information rights page.

Privacy Notice

Services covered by this privacy notice	Benefits
Purpose of the processing	The personal data you provide is used to enable the processing of housing benefit applications. This includes: Housing benefit assessments and benefit subsidy claims. Discretionary housing payments which includes sharing information with the Housing Options Team in relation to referrals for housing advice and homeless prevention. Council tax reductions and residual council tax benefit. This includes dealing with customer contact, managing housing benefit appeals and facilitating the recovery of housing benefit overpayments through the courts.
Legal basis for processing personal data	Legal obligation public task
Categories of personal data being processed	Name Address Email address Telephone number National Insurance number Financial information Payment information Family composition
Special categories of personal data being processed (if appropriate)	Ethnic origin (including nationality) Health (mental or physical) Sexual life or sexual orientation
Legal basis for processing special categories of personal data	Substantial public interest
Who the data might be shared with	Capita (as Data Processor) Other council departments Other local authorities Central government HMRC Enforcement agents County and magistrates courts Data is also shared for the prevention and detection of crime, including fraud via the National Fraud Initiative.
How long will the data be kept	6 years from year of collection

Last reviewed: October 20, 2023 by Sophie

Next review due: April 20, 2024