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What we do with the information you give us when you use our Corporate Services team at Somerset Council for monitoring customer feedback and responding to complaints

Your RightsPrivacy Notice

Your Rights

You have specific rights in relation to the data that you provide to the Council. To find out more, including how to make a request, please see our Information Rights page.

Privacy Notice

Services covered by this privacy notice – Feedback Monitoring (Compliments, Comments and Complaints)

Purpose of the processing

The personal data you provide is used to enable the council to look into your comment or complaint and to respond in line with the Council’s policy. We also use the data collected to produce anonymised monitoring reports which are published internally on a monthly basis and to our Cabinet, as part of the corporate performance report, on a quarterly basis. We also monitor and log praise in the same way.

Legal basis for processing personal data

Public task

Categories of personal data being processed

  • Name
  • Address
  • Email Address
  • Phone number
  • Photographs and Images (where provided)
  • Evidence (where provided)

Special categories of personal data being processed (if appropriate) – Not applicable

Legal basis for processing special categories of personal data – Not applicable

Who the data might be shared with

  • Other council departments
  • IDVerde (contractor)
  • Somerset Waste Partnership (SWP)
  • Housing Associations
  • Other local or unitary authorities

How long will the data be kept for

10 years

Last reviewed: February 28, 2024 by Ian

Next review due: August 28, 2024

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