Complaints and Service Requests Privacy Notice

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What we do with the information you give us when you use our Environment and Community Protection Service

Your Rights

You have specific rights in relation to the data that you provide to the Council. To find out more, including how to make a request, please see our Information Rights page.

Privacy Notice

Services covered by this privacy notice	Environmental Protection – Complaints and Service Requests
Purpose of the Processing	The personal data you provide is used to process complaints and service requests to determine if the matter is an actionable nuisance.
Legal Basis for Processing Personal Data	Legal Obligation Public Task
Categories of Personal Data being Processed	Name Address Email address Phone number Date of birth
Special Categories of Personal Data being Processed (if appropriate)	Health/medical information
Legal Basis for Processing Special Categories of Personal Data	Substantial Public Interest
Who is the data shared with	Other council departments Police and other emergency services Local, county and unitary authorities Other regulatory environmental departments Housing Associations and Landlords Public Health England and Health Practitioners Legal advisors and representatives Utility companies and contractors Environment Agency
How long will the data be kept for	6 years from last action. In certain circumstances this period may be extended for enforcement cases and other regulatory needs in accordance with our information assets register. Where the period is extended, data will be reviewed annually to determine whether personal data can be removed.

Last reviewed: August 7, 2023 by Neil

Next review due: February 7, 2024