Spring Bank Holiday on Monday 27 May means all rubbish and recycling collections will be one day later that week, including Friday collections taking place on Saturday 1 June.
Recycling and rubbish collection days are changing for some households in Mendip and South Somerset. Read about the changes and how they may affect you.

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What we do with the information you give us when you use our Environment and Community Protection Service

Your RightsPrivacy Notice

Your Rights

You have specific rights in relation to the data that you provide to the Council. To find out more, including how to make a request, please see our Information Rights page.

Privacy Notice

Services covered by this privacy notice – Environmental Protection – Complaints and Service Requests

Purpose of the processing

The personal data you provide is used to process complaints and service requests to determine if the matter is an actionable nuisance.

Legal basis for processing personal data

  • Legal obligation
  • Public task

Categories of personal data being processed

  • Name
  • Address
  • Email Address
  • Phone number
  • Date of birth

Special categories of personal data being processed (if appropriate) – Health/medical information

Legal basis for processing special categories of personal data – Substantial public interest

Who the data might be shared with

  • Other council departments
  • Police and other emergency services
  • Local, county and unitary authorities
  • Other regulatory environmental departments
  • Housing Associations and Landlords
  • Public Health England and Health Practitioners
  • Legal advisors and representatives
  • Utility companies and contractors
  • Environment Agency

How long will the data be kept for

6 years from last action. In certain circumstances this period may be extended for enforcement cases and other regulatory needs in accordance with our information assets register. Where the period is extended, data will be reviewed annually to determine whether personal data can be removed.

Last reviewed: February 28, 2024 by Ian

Next review due: August 28, 2024

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