Licensing Complaints and Requests for Service Privacy Notice

What we do with the information you give us when you use our Licensing team for complaints and service requests.

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What we do with the information you give us when you use our Licensing team for complaints and service requests.

Information rightsPrivacy Notice

Information rights

You have specific rights in relation to the data that you provide to the Council. To find out more, including how to make a request, please see our Information Rights page.

Your rights on the information we hold about you

Privacy Notice

Services covered by this privacy notice Licensing – Complaints and Requests for Service
Purpose of the Processing

The personal data you provide is used to enable the council to process complaints and carry out request for service, and to share that information where appropriate.

(If you provide personal data of a third party you must ensure that they understand the use of their data and this privacy notice)

Legal Basis for Processing Personal DataLegal Obligation
Public Task
Categories of Personal Data being Processed
  • Name (trading name may also contain personal data).
  • Address (business address may be your home address)
  • Email address and telephone numbers
    • Special Categories of Personal Data being Processed (if appropriate)N/A
    Legal Basis for Processing Special Categories of Personal DataN/A
    Who is the data shared with

    We may share personal data with other organisations where they have a legal duty or responsibility to investigate complaints and offences directly related to our responsibilities. Data could be shared with the following:

  • Other Council departments – to assist when they are investigating complaints and offences.
  • Police, Trading Standards, Fire and Rescue Services – to assist in the investigation of complaints or offences.
  • Her Majesty’s Revenue and Customs to assist in the investigation of complaints or offences.
  • The Home Office in relation to immigration and right to work
  • Department of Work and Pensions
  • Somerset Council
  • Other Local Authorities
  • HM Courts and Tribunal Service
    • How long will the data be kept for6 years from the point the licence is expired, revoked or surrendered.

    Last reviewed: April 26, 2023 by Sophie

    Next review due: October 26, 2023

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