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If you live in rented accommodation and are experiencing problems with the condition of your property, you may wish to make a complaint

Complain about housing conditionsHomes in disrepair

Complain about housing conditions

If you live in rented accommodation and are experiencing problems with the condition of your property (e.g. repair or safety issues that your landlord has not resolved) you may wish to make a complaint.  We will offer you advice and where necessary, inspect your home and ask your landlord to carry out repairs.

Register a complaint about housing conditions

This form has 1 page and will take approximately 2 – 3 minutes to complete.

Homes in disrepair

If you are a tenant and your home is suffering from disrepair, follow these steps to get your landlord to carry out any necessary repairs:

  • Put your complaint in writing to your landlord
  • Give them reasonable time to arrange and complete any repairs. You should normally allow up to 4 weeks, but this depends on the nature of the problem.

Use our letter template to help you.

If your landlord does not reply to you within 4 weeks, contact us so that we can look into this for you.

Tenants now have the power to take irresponsible landlords to court using the new law, Homes (Fitness for Human Habitation) Act 2018.

If the disrepair is dangerous and you need to speak to someone, contact us or phone us on 0300 123 2224 and ask for Environmental Health, Housing department.

Last reviewed: April 24, 2023 by Sophie

Next review due: October 24, 2023

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