Lifeline Installation Officer

• Somerset Lifeline provides a 24/7 community alarm service, helping vulnerable people to maintain independence and providing peace of mind for family, knowing that our highly trained staff are always on hand, at the touch of a button.
• This is a busy and rewarding role, installing Telecare alarm equipment in our customers homes.
• It’s a full-time position (37 hrs) based in Taunton; however, you will be expected to travel across the County of Somerset, visiting customers in their homes.
• Annual leave: 28 days.
• This is a permanent position.

We’re working to improve the lives of vulnerable people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Visiting customers in their homes to install Telecare alarm units and other technology enabled care devices, as appropriate.
• Demonstrating equipment, providing training and support to customers and/or members of their support network in the use of the equipment.
• Liaising with family members, carers, health, and social care professionals to ensure the Somerset Lifeline service provides the right level of support for customers to live as independently as possible within their homes. 

• Excellent customer service skills including listening, empathy, understanding and kindness.
• Ability to travel to customers’ homes, across the County.
• Excellent all round communication skills.
• Good computer skills, confidence to learn new systems and use multiple technologies.
• Enthusiasm to learn about our services, a positive and calm way of working and a problem-solving mindset.
• Professionalism to adhere to process and understand the confidential and sometimes difficult nature of interactions we handle.
• Experience is not essential; however, it will be useful and if you do have experience of any of our services on a personal or professional basis then please make this clear in your application.

We offer ongoing support, training and guidance to help you be the best you can be, and you will be well supported by your manager and team with regular one to ones and coaching.  

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

If you would like to find out more about this exciting opportunity before applying, please email Richard Burge richard.burge@somerset.gov.uk to arrange an informal chat.

The salary for this role is £27,711 - £31,067 per annum for full time hours.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have everything you need, just hit the apply button. We can’t wait to hear from you.

This post requires a criminal background check via the Disclosure procedure.