Engineer

• This role will require you to work from any of the major Somerset Council premises as and when required.
• 28 days’ annual leave

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Working individually and with others to identify and improve overall productivity through data driven opportunities to improve the effectiveness and efficiency of Incident Management, Request Management, Problem Management, Availability Management, and Asset Management ICT processes from a customer perspective.
• Working with others to ensure the deployment and ongoing support of business requirements are sustainable using ICT systems, and services.
• As a member of a small team, covering a wide range of ICT services which are aimed at delivering services to the people of Somerset through effective internal ICT support processes.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Experienced in utilising IT Service Management platforms such as ITSM Halo, SolarWinds, or equivalent solutions to safeguard service availability through proactive support measures and rapid service restoration, leveraging effective knowledge management practices.
• Self-motivated to identify, create, and implement ICT continuous improvement opportunities, including the use of automation and AI tools to enhance service delivery and user self-help
• Good communication and collaboration skills, enabling effective engagement with colleagues, councillors, external suppliers, and stakeholders to deliver ICT support.
• A willingness to focus on the creation of stakeholder value through ITIL best practices, robust ICT processes, and continuous improvement opportunities.
• Experience in troubleshooting and resolving technical issues, ideally within a local government or public sector environment.
• Good organisational skills, with the ability to manage multiple tasks, work independently and as part of a team, and adapt to new technologies and working practices.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

For an informal chat about the role, you can contact Clive Gibbard, 01935 462538, clive.gibbard@somerset.gov.uk

Interviews will take place 12th January – 22nd January.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.