Lifeline Installation and Response Lead

• This is a new permanent role within Somerset Lifeline providing leadership and support to the Installation and Response teams.
• The successful candidate will work closely with another Installation and Response Lead sharing responsibility for managing the team, co-ordinating the installation of new Lifelines across the County, the deployment of our Response Service, reviewing, and developing the processes we use and finding improvements in how we work.
• The team install Telecare devices in our customer’s homes across Somerset and the Lead will take responsibility for the safe and efficient delivery of this service and of the Emergency Response service as it grows to cover all of Somerset.  We provide emergency 24/7 support to vulnerable customers and it is important to note that while the core hours are 9am-5pm Monday to Friday, the role includes participation in a duty manager on call phone service.  
• 30 days annual leave.

We’re working to improve the lives of vulnerable residents here in Somerset and across the country.  Our aim is to enable our customers to continue to live independently in their own homes for as long as possible – and you’ll be a key part of that. Your day-to-day work will involve:

• Managing members of the Lifeline Installation and Emergency Response teams who support vulnerable customers, often in emergency situations.
• Development and delivery of the installation and response services across the country.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Have some experience of managing and developing teams and delivering customer-led services to multi-channel customers across multiple locations.
• Understanding Telecare technologies and how they can be used to support vulnerable customers in their own homes.
• Have a driven and motivated attitude towards delivering the best service possible.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

For an informal chat about the role, you can contact Richard Burge on 01823 217520 or by email at Richard.burge@somerset.gov.uk]

The salary for this role is £31,586 - £35,235 per annum for full time hours.

Interviews will take place on 25^th July 2025.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have everything you need, just hit the apply button. We can’t wait to hear from you.

This post requires a criminal background check via the Disclosure procedure.