Senior Business Analyst

• Full time, all year-round position
• Hybrid working model with a balance of home, locality and office working
• Based in a locality but with the expectation that casework is needs based and can be across Somerset
• 30 days’ annual leave
• Permanent contract

Join Us as a Senior Business Analyst – Be the Catalyst for Change at Somerset Council! 

 Are you ready to shape the future of public services in Somerset? Do you thrive on solving complex problems, driving innovation, and making a real impact? If so, we want YOU to join our Service Design and Change team within the Transformation and Digital Service at Somerset Council!

The Role

As a Senior Business Analyst, you will be at the heart of our most ambitious transformation initiatives. You will bridge the gap between vision and reality—working closely with stakeholders, users, and technical teams to design smart, data-driven solutions and service delivery that improve lives across Somerset.

This is your chance to:

• Lead strategic business analysis on high-impact projects
• Shape services that are efficient, user-focused, and future-ready
• Champion innovation and continuous improvement
• Mentor others and promote best practices in business analysis
• Support the Service Design and Change Lead to develop best practice for Business Analysis in Somerset

 Why Join Us?

• Purpose-Driven Work: Make a tangible difference in your community
• Collaborative Culture: Work with passionate, forward-thinking professionals
• Flexible Working: Embrace our dynamic working strategy
• Growth Opportunities: Develop your skills with ongoing professional development
• Approachable and Supportive Team: We thrive on being upbeat and positive

What You Bring

• A sharp analytical mind and a passion for problem-solving
• Strong stakeholder engagement and communication skills to all levels from members to officers to our communities and residents
• A flair for turning data into actionable insights and designs
• Proven experience of agile project management and delivery, digital transformation, and process redesign
• The ability to translate complex user and business needs into actionable solutions, facilitating workshops, and ensuring alignment with organisational priorities.  

We are committed to helping you thrive with ongoing support, training, and professional development. To hit the ground running, we would love for you to bring:

• Experienced Business Analyst: Proven experience in delivering business analysis in complex environments over 5+ years. You can demonstrate you can influence change, challenging requirements, and optimise business processes to an Agile framework.
• Innovative Thinking: Track record of delivering innovative, business and user-focused solutions with measurable outcomes.
• Delivering Outcomes: Proven experience delivering impactful business analysis outcomes in complex, multidisciplinary environments.
• Agile Project Management or Business Analysis qualifications: a proven track record in a leadership role within an educational setting.
• Coaching and Mentoring: experience in helping Business Analysts achieve best practice through coaching, mentoring, or managing.
• Collaborative mindset: experience of working effectively with others, external agencies, and key stakeholders to achieve shared goals using various techniques including collaborative workshops.
• Decision Making Influence: A proven ability to influence decision-making within an organisation and offer appropriate challenge in a variety of contexts.
• Relevant qualifications: a degree or equivalent professional experience that demonstrates your expertise and dedication. Certification or Professional Qualification in business analysis, agile project management or related field.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

For an informal chat about the role, you can contact Rachael Dixon.

Tel: 01278 435596

E-mail: rachael.dixon@somerset.gov.uk

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.