Environmental Health Support Manager

• Permanent contract.
• Offices at Taunton, Bridgwater, Shepton Mallet, Yeovil as required.
• Full time, 37 hours per week.
• 30 days annual leave.

We are seeking an innovative and strategic leader to join our Environmental Health & Licensing service as the Environmental Health Support Manager (Regs). This is a pivotal role, responsible for driving digital transformation, optimising systems and processes, and ensuring the delivery of efficient, customer-focused services across Environmental Health and Licensing.

You will lead a team of support staff, championing service improvement, statutory compliance, and high performance. The role involves managing key ICT systems (such as Civica APP and Assure NEC), overseeing statutory returns, and supporting the service’s transformation in line with corporate priorities and legislative requirements. You will also be responsible for budget management, performance analytics, and fostering strong relationships with internal and external stakeholders.

Key Responsibilities

• Lead and manage the Environmental Health Support team, ensuring delivery of service improvement, digital transformation, and compliance with policies and legislation.
• Drive business development and service improvement initiatives across Environmental Protection, Enviro-Crime, Food & Safety, Private Sector Housing, and Licensing.
• Manage statutory returns, performance dashboards, and reporting tools to support strategic planning and operational delivery.
• Build and maintain effective relationships with internal teams, external agencies, and software providers.
• Support staff through change, providing training, guidance, and technical expertise.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

• A proven track record in business development, service improvement, or project management.
• Experience in managing statutory returns, performance frameworks, and leading teams in high-pressure environments.
• The ability to work strategically and translate vision into operational delivery.
• A flexible, adaptable approach and a commitment to continuous improvement.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

This is a Grade 9 role with a salary range of £41,771 to £46,142 per annum.

If you would like to discuss the role, or have any questions about applying, please contact Joanne Toogood at joanne.toogood@somerset.gov.uk

Interviews will be held on the 19th January.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

The Council offers flexible and agile working, excellent technology support, a modern working environment, and a fleet of pool cars for official business.

Additional benefits include payment of professional subscriptions (if required for the role) and a relocation allowance (if eligible).