Taunton Visitor Centre Assistant

• Based in Taunton
• 37 hours per week working days will be Tuesday to Saturday every week
• 25 days annual leave (pro rata foe pert time and fixed term contracts)
• Fixed term contract until 31.03.2027

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. As a Visitor Centre Assistant, you will be contributing to the successful operation of the Taunton Visitor Centre in Taunton Town Centre. You will be providing a positive and proactive response to customer enquiries.  

 Your day-to-day work will involve:

• Supplying information/advice to customers and receiving/processing cash and credit card transactions for the sale of goods and provisions within the Visitor Centre.
• Operating booking systems, maintenance and updating of the information screen within the Visitor Centre.
• Ensuring up to date selection of brochures and leaflets for destinations and attractions across Southwest England, for events, theatre, leisure and sport facilities.
• Providing advice on subjects of relevance to visitors and local residents, such as public transport and information relating to other local services.
• Selling a wide range of products and services, including souvenirs, gifts, and tickets for events and travel agencies. Processing paperwork and admin associated with this.
• Saturday working is a requirement for this role.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

• GCSE’s or equivalent, including Maths and English.
• Experience of working in a public facing and retail environment.
• Good verbal communication and customer service skills.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

For an informal chat about the role, you can contact Alex Lumby by email at Alex.lumby@somerset.gov.uk, or by phone on 01823 219722.

The salary for the role is £24,796 - £25,185 per annum.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.