Technical Support Officer - Engineering Projects and Programmes

• This role provides the opportunity for hybrid working, allowing you to work either from home, subject to managerial approval, or from one of our offices.
• 25 days' annual leave, increasing to 28 days with more than 5 years continuous service (in addition to bank holidays).
• The contract offered is permanent and full-time (37 hours per week).

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. As a Technical Support Officer, you will play a crucial administrative role related to highway improvement schemes, including document control, data management and responding to project enquiries. 

 Your day-to-day work will involve:

•    Undertaking administrative tasks associated with Highway Improvement Schemes. Regular tasks will include:
-    Obtaining information from Statutory Undertakers
-    Assisting with electronic filing
-    Involvement in Street Works permitting process
-    Updating Highways Schemes Proposal Register (HSPR) data set in mapping system. 
•    Answering enquiries from colleagues and members of the public on specific project matters and other issues via the team inbox. 
•    Maintaining record of latest contact information – both internal and external. 
•    Organising operational meetings, taking and distributing meetings on behalf of the team. 

We recognise the importance of a good balance between work and home life, so we do everything we can to accommodate flexible working, including working from home, with agreement from the manager. 

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

•    5 GCSE’s or equivalent, including Maths and English. 
•    An understanding of administrative processes and procedures.
•    Knowledge of data protection and confidentiality principles. 
•    Precious experience in an administrative support role and handling information and records. 
•    Excellent organisational and time management skills. 
•    Proficient in Microsoft Office applications and computerised record systems. 

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. 

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

Somerset is a great place to live, work and play, boasting plenty of beautiful sites – in villages and market towns – with a rich heritage of history and legend. Infrastructure is at the heart of our ambitions to support productivity and innovation, and we host the largest infrastructure project in Europe, Hinkley Point C. Highways play an essential role in our ambitions – we are a progressive Council that is transforming our highway services to significantly reduce carbon emissions. We’re a rural county with the tenth largest road network in the country. As the Highways Authority, we look after 6,600km of road, 2,000 bridges, 900km of ditches, 120,000 gullies and 52,000 streetlights. This network is growing too, with 9km of new highway every year, 9,500 planning applications every year and 700+ live development sites at any one time. We have over £50m of highway improvement projects in progress and planned involving both major multi-million-pound highway projects and more modest improvements in areas such as Safety, Active Travel, Bus Infrastructure, and Electric Vehicle projects. We require a range of roles to support design and delivery of these capital projects, to work with third parties in the delivery of works to both create new and improve the public highway, and support maintenance of our extensive highway assets.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

•    We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
•    Generous annual leave allowance, with the opportunity to purchase additional leave.
•    Staff discounts in gyms.
•    Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
•    Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
•    A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
•    My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more…

The Salary for the role is Grade 14, ranging from £24,404 to £25,183 per annum.

For an informal chat about the role, you can contact Kerry Jones on 01823 359462 or kerry.jones@somerset.gov.uk   

If you have everything you need, just hit the apply button. We can’t wait to hear from you!