CCTV Operator

• Based in Bridgwater.
• Flexibility required to work various shifts, including nights, weekends, and holidays. The successful applicant will be expected to be available 18.5 hours per week, and cover extra shifts where needed.
• Permanent contract.

Supported by our parish, town and city council partners, Somerset Council provides a comprehensive CCTV monitoring service across our county, ensuring the safety and security of communities within it. Through our dedicated, professional team, we monitor cameras 24 hours a day, working with the Police to ensure timely responses to any incidents or emergencies.

As a CCTV Operator, you will play a crucial role in maintaining the safety of our towns and city by monitoring and analysing CCTV footage. You will be responsible for identifying and responding to potential security threats, working with the Police to ensure a swift and effective resolution to incidents.

Key Responsibilities:

• Monitor live and recorded CCTV footage to identify suspicious activities.
• Respond promptly to police requests and incidents, following established protocols.
• Maintain accurate records of incidents, actions taken, and outcomes.
• Co-ordinate with the Police and emergency services as necessary.
• Ensure all CCTV equipment is functioning correctly and report any malfunctions.
• Adhere to legal and organisational policies regarding the use of CCTV systems.
• Assist in the preparation of incident reports for internal use and client reference.
• Provide thorough evidence packs to the police.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

• Previous experience in a CCTV monitoring or security role is preferred.
• Strong observational skills with a keen eye for detail.
• The ability to remain calm and make quick decisions in high-pressure situations.
• Good communication skills, both written and verbal.
• Basic understanding of CCTV technology and security protocols.
• The ability to work independently and as part of a team.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

The salary for this role is £12,592 to £12,994 per annum for 18.5 hours per week.

For an informal chat about the role, you can contact Jonathan Stevens, Head of Operations: jonathan.stevens@somerset.gov.uk.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.