Senior Business Support Assistant - Disabled Facilities Grant (Adult Social Care)

• We offer flexible working arrangements, including working from home. You will be asked to work from an area office base on occasions.
• 25 days’ annual leave raising to 28 after 5 years plus Bank Holidays
• Permanent position

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. 

We are looking for an exceptional individual for a vacancy in the Home Adaptation team. The team provides administrative support and is the first point of contact with our customers.  

You would be joining a busy team who deal with a wide range of statutory services which include disabled facilities grants, home adaptations and property interventions.

Strong interpersonal skills are essential.  You will need to be organised, self-motivated, with a strong customer focus, but also a good team player.  We are looking for applicants who can demonstrate an adaptable and flexible approach, a can-do-attitude and an ability to work on your own initiative.

Your day-to-day work will involve:

• Managing a range of incoming work streams both internally and externally and ensuring you accurately update essential databases (Civica APP & Dynamics 365).
• Communicating with customers over the phone, by email and by letter.
• Processing a range applications and dealing with statutory consultations.
• Being responsible for the creation of new customers, purchase orders and the management of payments and transactions for the service.

We offer ongoing support, training and guidance to help you be the best you can be.

This role offers the opportunity to make a difference to our customers and service, and it is essential that applicants can confidently demonstrate:

• An ability to be highly organised and self-motivated
• Reliability and a willingness to take on new tasks and learn new skills
• Excellent interpersonal skills including the ability to work effectively across multiple teams.
• Meticulous working with a strong drive for accuracy.
• Good working knowledge of Microsoft packages such as Excel, Word and SharePoint.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

This is a Grade 14 role with a salary range of £25,185 - £25,989 per annum. Appointments are usually made at the bottom of the range.

For an informal chat about the role, please contact Karen Wilcox at karen.wilcox@somerset.gov.uk

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

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