Tenancy Sustainment Officer - Rough Sleeping Team

• One year Fixed Term position.
• £28,598 - £32,061 per annum
• Standard working hours are 37. Frequent unsocial working hours include early morning outreach and spotlight counts.
• 28 days annual leave, excluding bank holidays.
• The primary work location is County Hall in Taunton or Shape in Shepton Mallet, with opportunities for remote work as per organisational policies.

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Supporting complex need individuals in accommodation and providing the intensive support required to maintain the accommodation to prevent a return to rough sleeping.
• Take responsibility for a varied caseload of up to 15 clients.
• Working collaboratively with partner agencies, voluntary sector organisations as well as our own housing options team to achieve the best outcomes for our customers to support them to live independently.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Understanding of homelessness and rough sleeping issues.
• Knowledge of housing legislation and policies.
• Experience working with vulnerable populations, particularly those experiencing homelessness.
• Proven track record in developing and implementing support plans.
• Training in conflict resolution and de-escalation techniques. 

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more...

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

For an informal chat about the role, you can contact the hiring manager, Stacey Tizzard on 01823 785593 or stacey.tizzard@somerset.gov.uk. 

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

This role requires enhanced DBS clearance via the online disclosure procedure.