Our Approach to Recruitment

When it comes to recruitment, it’s about making sure that we’re right for each other.

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Our recruitment process

1 – Online application

Once you’ve found a job you want to apply for, you’ll need to fill in our online application form. If you can’t complete your application in one go, don’t worry. You can save it and we’ll email you a link and password so that you can pick it back up at a later date. Remember, all our job adverts are open until midnight on the closing day.

2 – After applying

Once you’ve applied online, we’ll email you to let you know we’ve received your application.

3 – Review and shortlisting

The hiring manager will be the first person to go through your application form. They’ll review it against the essential and desirable criteria for the job. Our recruitment team will then email you to let you know if you’ve been successful. We aim to do this within two weeks of the closing date for applications.

4 – Selection process

We use a variety of assessment methods, depending on the job we’re recruiting for. These include interview, assessment centre, presentations and tests, as well as online scenario tests.

5 – Offer

After your interview, you’ll receive a phone call from the interview panel. They’ll give you their feedback and, importantly, let you know their decisions, and make any verbal offers of employment (conditional to checks).

6 – Checks

Once you’ve been verbally offered a job, our recruitment team will be in touch to tell you about the next steps – and to let you know that they’ll be carrying out their pre-employment checks. Once they’ve done these, they’ll email you a formal offer letter and your new manager will be in touch to agree your start date.

Hints and tips

Contact point on advert

All of our job adverts have a named contact. So if you’d like to chat about the role, you know who to get in touch with.

Person specification

All of our job adverts have a downloadable job pack. This details the essential skills and qualifications for the job. Take a look at this before you apply and make sure you tailor your application or CV to show how you meet these.

Applying by CV

If you choose to apply by CV, please make sure that your CV shows your full employment history, explains any gaps in employment, and shows how you meet the job requirements. You can also upload a supporting statement to support your application.

Preparing for selection process

Part of your interview will (usually) include some competency-based questions. These help us to assess your abilities against the essentials of the person specification. We’ll ask you to provide examples of how you meet these competencies. So again, remember to read the person specification again before your interview, and think carefully about how you meet these criteria. And the examples you use don’t have to be all work-related. You may also find it helpful to check out our stories, job family pages and social media feeds.