Somerset Council is migrating its system for council tax, benefits and business rates, with the legacy Mendip area being the first area to make the switch.
This important update will bring a new, improved customer portal and easier payment options. However, from the evening of Monday, 8 September, there will be a minimum 3-week disruption for Sedgemoor residents while the changeover takes place.
During this period:
- Online forms – there will be some disruption to online forms. More details will be available on our website nearer the time. Claims for benefits or changes in circumstance will still be available.
- Customer services will be unable to process changes or claims during this time but will continue to give advice.
- The Council’s notice page will let customers know when services are back.
- Housing Benefit customers. Customers will receive a letter with details of their Housing Benefit payment dates to keep them informed as payment dates will be aligned across somerset.
- Payments online and via the automated telephony line can be made as normal.
- Direct Debits will continue as normal. While no issues are anticipated, customers who wish to cancel or amend their Direct Debit scheduled for 21 September or 1 October should contact their bank directly.
- Bank details: Service User Numbers and Mandate References are changing. Look out for more information.
Residents are reminded that the Council will never contact them to ask for bank details by phone, email or text message.
For the latest updates on the system upgrade, visit the Council’s Important notice for Mendip and Sedgemoor residents page.
