National Concessionary Travel Scheme Passes for Somerset residents of pensionable age or who are disabled
The English National Concessionary Travel Scheme pass is a national pass. Each travel concession authority, in this case Somerset County Council, holds responsibility for administrating the scheme in their own area. Therefore this application is only valid for Somerset residents who are of pensionable age or eligible on the grounds of disability.
The bus pass is free, but there may be an administration charge for replacing a valid pass if it has been lost, stolen or damaged.
Please read our Concessionary bus pass information leaflet before you apply.
Apply for a concessionary bus pass
Eligibility on grounds of pensionable age
You must be a Somerset resident, having your only or main home in Somerset and be of pensionable age. If you are not sure of the date you become entitled, please use the State Pension age calculator or the Age entitlement ready reckoner
For more information about eligibility please see our Concessionary bus pass information leaflet. Please read this before you apply.
Eligibility on grounds of disability
You must be a Somerset resident and have a disability or be unable to drive for medical reasons to be entitled to a concessionary bus pass. You can apply if you
You will need to supply proof of your age and residency. We require two separate documents from the lists below, a recent low gloss colour passport size and style photograph (see Passport Photograph Guidance) and proof of any disability if applicable.
Examples of proof of residency:
Examples of proof of your age:
If you are applying because you have a disability, you must send us proof of your disability. Please see our information leaflet to find out what is accepted as proof of your disability – here are some examples
Where possible, please send photocopies of your documents as we cannot accept any responsibility for the loss of documents in the post. We will return any original documents to you after we have processed your application, if you request us to do so.
We aim to process your application within 10 working days, if all the details you send us are correct. Your pass will be sent directly to your home address.
The pass needs to be presented to the on-bus electronic card machine. The rules of the scheme make your pass valid from 9.30am to 11pm Monday to Friday, and any time on Saturdays, Sundays and public holidays.
You can use your pass on SLINKY services and Community Transport.
You can only use your pass for journeys that start or finish in England.
Please note: The bus pass is only valid on the Falcon service between Taunton and Bristol
You cannot use your pass for journeys on:
London uses the Oyster Card System, so English National Concessionary Travel Passes issued outside London may not read on the Oyster Card machines. Therefore, for free travel in London you must show the driver the pass instead of presenting it to the card machine.
Your pass is valid until the date printed on it.
If your age-related bus pass is due to expire we will only automatically renew it if it has been used within the last 18 months. If you haven’t used it in the last 18 months then please email firstname.lastname@example.org to tell us that you still require a pass.
If you hold a disabled entitled pass, we will continue to send you an invitation to renew, to the address that the expiring pass was sent to, unless you have told us that you have changed your address.
If you have not received your new bus pass, this may be because
If you have not received your new bus pass, please phone us so that we can process your renewal for you.
Please make sure you keep us informed of your current address. There is a £10 charge to replace bus passes sent to incorrect addresses.
You can update your address details using the form in the ‘Update your bus pass details’ section of this page. The information in that section tells you what to do if you move into, or out of, our administrative area.
If you need a replacement English National Concessionary Travel Scheme Pass for any reason, there is a £10 admin fee. You should not have to provide a new photo unless the one on your current pass is out of date or your appearance has changed significantly.
Please note – you can only use this service if you need a replacement pass, for example if your current pass has been damaged, lost or stolen.
When we have received your application and payment we will order you a replacement pass which will be sent directly to you within 10 working days.
Or, you can download and fill in our application form and return it to us with a cheque or postal order made payable to Somerset County Council for £10. (Our address is at the bottom of this page.)
We do not offer a drop in service, so if you hand in your application to our reception we will deal with it within 10 working days.
If your pass is due to expire please see the ‘Renewing your bus pass’ section of this page for what happens.
You can update the address details of your English National Concessionary Travel Scheme Pass by using the button below, or you can email us – email@example.com – and we will update them for you. You can also use this form to report the death of a card holder.
If you have moved out of Somerset, you must tell us. Your Somerset record will be deactivated and the Somerset issued pass will no longer be valid for use 14 days after deactivation. Please contact your new travel concession authority to apply for a new pass. If you don’t know who this is, please see www.gov.uk/apply-for-elderly-person-bus-pass or www.gov.uk/apply-for-disabled-bus-pass
If you have moved inside Somerset, all you need to do is update us with your new address, your pass will still be valid until it expires.
If you move to Somerset from another authority, you must tell that authority that you have moved. They will cancel your existing travel pass, and you must apply to us for a new travel pass. Please go to the ‘Introduction’ section of this page to download and fill in the application form, and submit it with a passport style photo and proof of eligibility.
If you have an English National Concessionary Travel pass and want to get a replacement, there is information about how to do this in the ‘Renewing your bus pass’ section of this page.
The bus pass is free, but there is an admin charge for replacing a valid pass if it has been lost, stolen or damaged. Please make sure you tell us if you change your address – if you don’t, you could be charged for a replacement.
Concessionary bus pass information leaflet
Concessionary bus pass application form
Age entitlement ready reckoner
SCC Concessionary Travel Scheme 2019/20
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